Natl Dir, Design & Delivery

Job Summary

We are currently hiring a National Director, Service, and Implementation to work with our Workforce Solutions team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to provide implementation leadership and account support for implementations and onsite accounts for new and existing business on a national level.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Act as project manager for onsite, large volume, or complex implementations, ensuring a successful start-up for new customers.
• Performs analysis of any at risk accounts, determines appropriate actions and solutions, and works with the local teams to execute an implementation plan to retain or improve the account operations and customer satisfaction levels.
• Troubleshoot compliance or operational discrepancies that affect the overall efficiency for and onsite account as needed.
• Support teams with any process improvement strategies to improve KPI performance.
• Consult with the field and leadership team on service delivery improvements.
• Work with teams on analysis and preparation of partnership reviews.
• Customize tools and reports as necessary to meet and exceed customer expectations.
• Development of tools and programs for company intranet to support onsite operations.
• Development of tools to support large volume and strategic business.
• Monitor onsite report performance trends.
• Participate in the development and delivery of customer presentations as needed.

Competencies

Competencies we value for this role include ethical conduct, Strong technical capacity, the ability to analyze and interpret data, and identify relative solutions. Have strong project management skills, be detail-oriented, have a enthusiastic demeanor and a commitment to continuous improvement. Must have excellent written and oral communication skills, have strong customer-service orientation and the ability to use influence to gain buy-in on recommendations. Have advanced skills in the use of Microsoft Office products (Word and Excel), proven, strong organizational skills and an ability to effectively prioritize in a multi-task environment and work under pressure.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.