New 
Lead Technical Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 22, 2025 | |
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OverviewWe are looking for a Lead Technical Program Manager to lead a team focused on mission-critical programs that help ensure Microsoft delivers the most secure, reliable, and customer-focused productivity experiences in the world. In this role, you'll lead a team that drives programs that enhance Microsoft's Mission Critical Services, internal systems and business processes, ensuring they meet the highest security and operational standards for our customers.You'll work across Microsoft engineering, operations, and product teams to deliver resilient systems at scale-blending technical expertise, strategic thinking, and customer obsession. You'll help drive strategic alignment and evolution for a mission-critical service that supports some of the largest customers across the globe.About the TeamAs a part of the M365 Office Engineering Direct (OED) team in the Enterprise and Cloud organization, our team is foundational to the success of our customers and their productivity experience in using M365.We focus on service delivery, service reliability, incident response, automation, and user satisfaction. We lead proactive engineering efforts to prevent incidents, accelerate diagnostics, and drive meaningful, long-term service improvements. Our work impacts hundreds of components and supports mission-critical communication and productivity services.This is a high-impact role where your leadership will shape how one of the world's most critical services operates and evolves. You'll work alongside brilliant engineers and leaders, solve meaningful problems, and help redefine how technology supports people everywhere. This role requires you to be onsite 3 days a week in Microsoft's offices in Redmond, WA. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesOwn and manage the rhythm of business for a complex, customer-facing service.Develop the strategic agenda and lead the execution of complex, cross-functional programs that improve system security, service availability, and user satisfaction.Lead the evolution, planning, design, and delivery of a large-scale, customer-facing service.Identify risks, dependencies, and gaps; drive resolution through data-driven decision making.Drives and coaches cross-divisional teams to develop problem statements and form hypotheses across multiple products or functional areas.Collaborate with engineering and cross-functional partner teams to ensure quality, performance, and scalability in a cloud-first environment.Drives cross-divisional teams to define success criteria and performance metrics (e.g., objectives and key results [OKRs], key performance indicators [KPIs] such as quality and performance) for programs, solutions, services, or integrated systems across multiple products or functional areas and across divisional boundariesTranslate AI/ML opportunities into executable program strategies.Communicate priorities and progress to leadership and partner teams with clarity and transparency.Foster a culture of accountability, continuous improvement, and customer focus.Builds and fosters a positive team atmosphere by embodying Microsoft's Model, Coach, Care philosophy for people managers. | |