New

Service Coordinator

Aleron
United States, Arizona, Phoenix
Oct 22, 2025
Description Acara Solutions is looking for a Service Coordinator for one of our clients in Phoenix, AZ. Pay Rate: $28-$33/hour Work Location: Role will be fully onsite Hours will be M-F, 6am-2:30pm or 7am-3:30pm Will require 5 hours of OT per week Will require driving an APS vehicle to job sites and for customer meetings out in the field 12 month contract with possibility of extension Construction or utility background preferred Ideal Candidate: Someone who has gone on job sites to meet with customers For example, someone who has worked for a plumbing, roofing, or utilities related company and had to talk to customers about their service and/or installations. Customer service piece is huge - the leader is looking for this experience on resumes. For example, experience working with their customers at job/installation sites. Strong soft skills, detail oriented, and organized Entry level project management skills are helpful: time management, scheduling, when and how to prioritize workload. Essence of basic electricity is a plus - how is it generated (from generation to meter) This is easily taught and most people can get a good understanding of it through the training for this role Day to Day of Position: Interfacing with service area customers for all things service related For example, if a customer wants to upgrade meter panel or get a meter installed, it will go through the service coordinator Functions as an APS liaison to APS customers to satisfy requirements to run service Primarily focused around residential, can spill over to commercial Helps coordinate setting a customer up with power and getting it turned on Vetting through customer intake calls to assist the Customer Project Representatives Job Requirements Required Skills / Qualifications: High school diploma/GED and two (2) years experience in customer facing role or construction. Must successfully complete training program in four (4) to six (6) months. Preferred Special Skills, Knowledge or Qualifications: Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Ability to understand and apply algebra and trigonometry formulas related to APS calculations. Ability to assume project leadership and communicate effectively with customers. Basic understanding of electrical theory, policies, procedures and rates. Familiarity with customer construction standards and safety manual. Effective communication and customer service skills. Working knowledge of construction standards and practices, Electric Service Requirement Manual (ESRM) specifications, extension policy provisions, service plan rates, and types of construction materials utilized. Fieldwork may constitute 50% or more of this job. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply