Customer Success Manager (Hybrid- Austin, TX)

Togetherwork
life insurance, vision insurance, parental leave, paid holidays, sick time, 401(k)
United States, Texas, Austin
Oct 23, 2025
Customer Success Manager Location: Austin, TX (Hybrid - 3 days/week in office) Compensation: Competitive base + benefits Help customers succeed through connection and innovation Togetherwork is seeking a Customer Success Manager (CSM) to support the success and growth of customers across 1-2 core products in our Studios vertical. This role focuses on delivering scalable engagement through digital programs, proactive lifecycle management, and customer success playbooks. You'll play a key role in ensuring customers feel supported, empowered, and connected-leveraging technology and collaboration to deliver measurable impact. The ideal candidate is passionate about customer experience, operational efficiency, and driving retention at scale. What you'll do Customer Engagement at Scale: Execute one-to-many success strategies using digital tools, automation, and scalable programs. Playbook Execution & Iteration: Build, refine, and deploy product-specific playbooks that guide onboarding, adoption, and renewal. Customer Journey Support: Ensure customers receive timely and relevant resources throughout their lifecycle. Content Collaboration: Partner with internal teams to create and maintain customer-facing materials such as webinars, training modules, and help articles. Customer Health Monitoring: Track and analyze key metrics-adoption, usage, and satisfaction-to identify risks and opportunities. Feedback Loop: Capture and share customer insights to influence product improvements and internal processes. Cross-Functional Collaboration: Work closely with Product, Support, and Marketing teams to align customer success initiatives with company goals. What you bring 3+ years of experience in Customer Success, Account Management, or a related customer-facing role. Experience supporting SaaS or technology products, ideally across multiple customer segments. Strong analytical mindset with experience using data to guide decisions. Excellent communication, leadership, and change management skills. Proven ability to collaborate cross-functionally in a dynamic, fast-paced environment. Why this role Impact: Build scalable programs that help customers succeed and drive measurable retention and growth. Innovation: Leverage digital tools and automation to deliver proactive engagement. Collaboration: Partner across Product, Support, and Marketing to enhance the customer experience. Flexibility: Hybrid work environment based in Austin, TX (3 days onsite). Compensation & Benefits Base Salary: Competitive Benefits: Medical, dental, and vision insurance options 100% employer-paid short/long-term disability Basic Life Insurance 401(k) with 100% company match up to 4% Flexible paid personal/vacation time built on mutual trust and accountability 10 sick days annually 10 company-paid holidays 6 weeks paid parental leave Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. About Togetherwork Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more. Our mission-critical tools help customers manage and grow their communities while deepening member engagement. We're united by a shared goal: helping our clients better serve and empower their members. Learn more about our solutions at www.togetherwork.com/solutions. CCPA Disclosure Notice: Click Here