Clinical Assistant - North County Oncology - 137285

Under general supervision, the Clinical Assistant provides comprehensive administrative support for Oncology services, ensuring a high level of customer service and operational efficiency. Responsibilities include patient registration, appointment and surgery scheduling (including coordination with outside facilities), insurance verification, and related administrative duties.

Key Responsibilities

• Provide exceptional customer service by answering multi-line incoming calls and assisting patients, families, and providers in a professional and courteous manner.

• Complete online registration for new and established patients accurately and efficiently, adhering to established protocols and standards.

• Schedule patient appointments and coordinate surgery scheduling with both internal departments and outside facilities as needed.

• Verify insurance eligibility and obtain necessary authorizations and referrals for all scheduled services across Third-Party Payers.

• Interview patients via telephone to collect demographic and insurance information to establish and maintain accurate patient accounts.

• Operate the Epic system to input, update, and retrieve patient and appointment data.

• Work collaboratively with clinical staff and faculty to ensure seamless communication and patient flow.

• Maintain confidentiality and compliance with HIPAA and institutional policies.

• Perform other related duties as assigned.

• Three (3) years of related experience in a large healthcare organization.

• Experience working in a call center or high-volume phone environment.

• Proficiency in updating registration.

• Strong interpersonal, communication, and multi-tasking abilities in a clinical or administrative setting.

• Excellent customer service skills.

• Basic proficiency with computers and common software applications.

• Familiarity with general medical terminology.

• Strong organizational and prioritization skills in a fast-paced environment.

• Demonstrated understanding of insurance and/or medical billing.

• Demonstrated ability to navigate complex healthcare systems and collaborate with multiple providers to ensure continuity of care.

• Experience in managing work queues and processing authorizations within a healthcare setting.

• Experience with surgery scheduling.

• Experience with EPIC/media manager software.

• Previous experience working in Oncology or any cancer-related clinic setting.

• Must be able to work various hours and locations based on business needs.

• Position will primarily float between Encinitas, Vista, and Murrieta clinics. If needed, it is required to float to any outpatient cancer services clinic.

• Murrieta Clinic may require coverage once a week, with the opportunity to rotate with other colleagues.

• Employment is subject to a criminal background check and pre-employment physical.