Sector Lead, Technology

The Sector Lead is accountable for developing and implementing a business plan which will grow our business and ensure healthy long-term relationships. Reporting to the Managing Director, the Sector Lead will lead a multi-account team focused on operational delivery and pursue new and expanded business opportunities in the Technology industry. The Sector Lead anticipates client needs and delivers to outperform the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability.

The Sector Lead creates and manages high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Technology Division and Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into business opportunities.

Primary Responsibilities:

Exceeding Client Expectations

• Create the vision of the account plan ensuring alignment of objectives and driving high quality results which helps secure a future with no-bid contract renewals

• Drive account growth by articulating value proposition and ensuring expansion of services provided

• Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery

Building High Performance and Diverse Teams

• Develop teams with a diversity of experiences through thoughtful and focused talent planning

• Build actionable and measurable career development plans for all direct reports

• Create an inclusive environment that enables team members to thrive through strong performance

Achieving Financial Results and Contributing to Firm's Growth

• Present annual account plans which include key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans

• Proactively manage to budget and identify opportunities to generate additional revenue and margin

• Mitigate risk for the firm through contract compliance and operational governance

Drives Future-Ready Business Growth

• Recognize opportunities for organic account growth, articulate the value proposition, and ensure implementation across the platform.

• Proactively prepare for all client renewals - striving for a no bid renewal.

• Develop innovative strategies to ensure year-over-year growth on the accounts.

• Partner with the Solutions Development team, leverage external networks to further sales and business development efforts. Support pursuits in the region by providing operational input to the Solutions Development team.

• Drive revenue and margin growth across the division, engaging the right cross-functional resources to win

• Visible leader at industry events and on social media

Attributes

• Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients

• Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities

• Financially astute - commercial oriented, strong financial acumen

• Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity

• Obsessed with customer habits and the data derived from those behaviors; keenly awareof trends within the industry

• Commercially astute: quickly recognizes the different levers to pull to drive growth andincrease productivity

• Transformational leadership - leads change with energy and resilience to propel thebusiness forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth

• Operational "heft" -comfort and experience with complex, large, and heavily matrixedorganizations

Job Requirements

• Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience

• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies

• Extensive experience hiring, training, and retaining large teams of talent in a client service environment (preferably outsourced)

• Has proactively managed a P&L

• Bachelor's degree required, with broad business experience acquired through work, an MBA, or similar post-graduate studies.

Personal Characteristics

The successful candidate will be an innovative, future-ready thinker with high ethical standards. They must possess strong communication skills, the ability to inspire and influence others, and demonstrate the following qualities aligned with our leadership behaviors:

Inspire

• Communicate a compelling vision, motivate teams, and drive positive change.

Win Together

• Foster collaboration, build strong relationships, and create an inclusive environment.

Simplify

• Distill complex ideas into clear actions, streamline processes, and enhance efficiency.

Be Intentional

• Make purposeful decisions, set clear goals, and drive meaningful results.

Be Future Ready

• Anticipate industry trends, embrace innovation, and prepare the organization for future challenges.

Client Focus

• Dedicated to exceeding client expectations, ensuring excellence in delivery through innovative, future-ready solutions.

Location: San Francisco, CA, Seattle, WA, New York, NY, Chicago, IL are preferred.

Compensation: Varies based on location.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!