Deputy Veterans Services Officer

Status: Full Time, Non-ExemptStarting Wage Range: $28.97/hr. - $31.90/hr. Department/Shift: Veterans Services Position Open Until Filled - Application Review Date: November 12, 2025Please submit Resume and Cover Letter with application

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) - available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) - with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS

1. Assists the VSO with monitoring trends in legislative, societal, and community needs for veterans. As directed, analyzes options for service feasibility, cost-effectiveness, and avoidance of service duplication. Provides All analysis details to VSO for developing or changing policy.
2. As directed, monitors environmental trends impacting state, federal, or private grant opportunities. Tracks budget, contract, and service costs and regularly updates the VSO on said costs and cost trends.
3. Ensures all programs and operations assigned by the VSO are carried out a cost-efficient manner and in accordance with established requirements. Assists the VSO in developing goals, program data points and metrics to measure outcomes and enhance service quality.
4. Maintains knowledge of current County, State and Federal Rules and Regulations. Monitors legislative proposals that will impact veterans. Keeps VSO informed of these changes
5. Prepares materials and information and presents to the VSO. May also present to the Dodge County Board or various committees as directed by the VSO.
6. Assists the VSO in preparing annual reports on Department operations.
7. Advises and assists veterans, service personnel and their dependents and survivors in filing applications and other supportive evidence to the VA as claims for or to maintain benefits; examines military and residency documentation to determine and establish eligibility; assist those qualified for Wisconsin Veterans' benefits.
8. Reviews ratings from the VA and provides assistance with appeals resulting from unsuccessful claims and applications.
9. Counsels, advises, and aids claimants on issues including financial assistance, educational assistance, medical needs, alcohol and other drug abuse, shelter, vocational adjustment and mortuary affairs.
10. Researches and gathers supporting evidence for various claims on behalf of claimants as requested.
11. Provides counseling and assistance to Veterans and claimants directly or through referral.
12. Serves as a contact and liaison to other Veterans' and public agencies and promotes on-going awareness of Veteran's needs as directed by the VSO.
13. Helps to promote the duties of the office and benefit entitlement information. May assist community outreach efforts, organizing and/or participating in major Veteran activities as directed by the VSO.
14. Assists with implementation of a county-wide public information program to communicate Veterans' programs as directed.
15. Attends the funerals of indigent Veterans when necessary.
16. Other duties as assigned.

REQUIRED JOB COMPETENCIES

• Knowledge of the Veteran's Service Office, its activities, and the services and programs available to Veterans.
• Knowledge of the laws relating to the benefits available to Veterans under a wide variety of federal, state and local veterans benefit programs.
• Ability to read, analyze, research and interpret complex provisions and laws for individual case use.
• Skill to counsel and assist Veterans and their families regarding benefits and services.
• Knowledge of the County's and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
• Knowledge of principles and practices of budgeting, fiscal management, project management principles and techniques.
• Ability to effectively utilize the principles of strategic and long and short-range planning.
• Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures and techniques for resolution of issues.
• Ability to research and analyze detailed information and make appropriate recommendations.
• Ability to develop department goals and objectives.
• Ability to plan, develop, implement, and evaluate projects and programs.
• Ability to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other department specific documents.
• Ability to prepare, recommend and monitor an operating budget, including line item budgeting.
• Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records.
• Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
• Ability to instruct and train in methods and procedures.
• Ability to organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

PHYSICAL AND WORK ENVIRONMENT

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work is generally in a moderately noisy office setting.

Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Accessibility Accommodation for Applicants

Bachelors of Business Administration (required)

Must be obtained within one (1) year of hire:
*Obtain a Personal Identity Verification (PIV) card from the Veteran's Administration. (required)
Must be obtained within one (1) year of hire:
*Complete and Pass Training, Responsibility, Involvement and Preparation (TRIP) and VA Talent Management Training (TMS) requirements. (required)
Must be obtained within one (1) year of hire:
*Veterans Administration accreditation from the National Association of County Veterans Service Officers and Wisconsin Department of Veterans Affairs; Certifications with the VFW, American Legion, and Disabled American Veterans. (required)
Must successfully pass criminal background check. (required)
Honorable Discharge from military service with not less than two (2) years' continuous service or the completion of one (1) full-term of service as set forth in Wisconsin State Statute *45.01(12). (required)
Bachelor's degree in social work, public administration, business administration, or related field with three (3) years of progressive administration experience in human service or benefit-related programs/services Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered. (required)