New 
Director, Business Process Design & Improvement
 Cox | |
$131,600.00 - $219,400.00 / yr
| |
parental leave, paid time off, paid holidays
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 United States, Georgia, Atlanta | |
| 6205 Peachtree Road (Show on map) | |
 Oct 30, 2025 | |
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The Director of Operational Excellence will be a high-impact leader, focused on driving business transformation and operational excellence across Cox Automotive's Manheim auction business. This role will be part of a high performing team within an industry-leading business unit of Cox Automotive. This position will be responsible for partnering with senior leaders to build and translate Manheim's strategic vision into actionable strategies, defining initiatives to operationalize those recommendations, prioritizing projects, driving alignment and buy-in, and partnering with Manheim's field teams to see those plans through to execution. This leader will partner closely with business leaders, product, change management, finance, sales, training, market research and program management among other groups. This role will leverage deep understanding of key business, client, and team member needs to drive product, policy, and process enhancements to provide superior client experience and drive business growth. The specific focus area for this leader initially will be driving Shared Service (title, or otherwise) efficiencies and improvements.
The Director of Operational Excellence will display a high-level of critical thinking and analysis in bringing recommendations and delivering results for high-impact, complex, and/or cross-department problems. The Director will have multiple direct reports and will also be a cross-functional leader, leading with influence to drive positive change. This leader will be an enterprise thinker, collaborating closely with the leaders of Manheim's 70+ physical auto auctions and the Digital leadership team. The Director will be comfortable leading with little oversight in ambiguous or new situations where innovative approaches may be required or the solution may require challenging legacy ways of working. General Responsibilities * Define strategy, prioritize, plan, influence and drive execution of the strategic Operational Excellence initiatives to achieve financial, operational efficiency and client experience objectives. Break down complex work into well-defined workstreams. * Provide thought-leadership, direction and prioritization of product and operational enhancements to drive client experience, operational efficiencies, and organizational transformation efforts. * Utilize executive-level communication skills to gain buy-in. * Leverage data and analytical problem-solving skills to drive insights and prioritize opportunities. Define and track KPIs to drive accountability and measure outcomes. * Utilize problem solving skills to define creative solutions to complex problems. * Leverage advanced management and communication skills to facilitate complex team meetings involving business, product, operations and technical resources. * Serve as an effective people leader, developing talent, building a high-performance culture, and empowering the team to excel. * Professionally represents the company and participates in industry conferences. * Maintain ongoing awareness of market conditions and trends to ensure effective reaction to market changes and proactive development of solutions ahead of need. Required Experience & Specialized Knowledge and skills
USD 131,600.00 - 219,400.00 per year Compensation: Compensation includes a base salary of $131,600.00 - $219,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. | |