New

Student Services Specialist

North Carolina Agricultural & Technical State University

41,000 - 48,823

life insurance, flexible benefit account, paid holidays, sick time, 401(k), 403(b)

United States, North Carolina, Greensboro

Oct 30, 2025

Posting Details

Classification Information

Position/Classification Title	Student Services Specialist
Classification Type	SHRA
Position required to work during periods of adverse weather or other emergencies:	N - Not Mandatory
Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education	1 or 2 years of experience preferred.
Required License or Certification	No

Position Overview

Primary Purpose of Position	Primary purpose of the position is to undertake activities that improve student academic, social and emotional development. This includes managing, promoting, and leading activities in areas of recruitment, admissions, orientation, registration and retention of student.
Primary Function of Organizational Unit	North Carolina A&T State University is a public, doctoral high research land-grant University that enrolls over 15,000 students. The University is a learner-centered community that develops and preserves intellectual capital through interdisciplinary learning, discovery, engagement, and operational excellence. The College of Engineering, with over 2,500 students, has EAC ABET accredited undergraduate programs in Architectural, Bio-, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program in Computer Science. On the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs distributed across its seven departments. The five research cluster areas of the College of Engineering ( COE) are Autonomous Systems, Cybersecurity and Resilience, Energy and Sustainability, Healthcare Applications and Complex Systems and Networks; where the COE welcomes faculty dedicated to engaged teaching, innovative research, and who thrive in an environment that embraces diversity and inclusion within the student body, faculty, and staff. Additional information about the College can be found at www.ncat.edu/coe. The Department of Electrical and Computer Engineering is one of the largest departments in the College of Engineering. The four programs are a BS in electrical engineering, a BS in computer engineering, an MS in electrical engineering, and a Ph.D. in electrical engineering. There are 18 faculty members in the department. Additional information can be found athttps://www.ncat.edu/coe/departments/ece/index.php.
Work Hours	8am-5pm, Monday-Friday
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.	On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency

Managing Work and Performance

Duties

Establish guidelines for students to enhance their performance and retention in their programs at the Electrical & Computer Engineering Department.
Develop programs with acceptable outcome levels for student development.
Review work of student workers and staff upon completion to assess and solve problems.
Review accomplishments of the Electrical & Computer Engineering student services unit over a short-range period to ensure that performance and service meet the required standards.

Required Competency

Managing Work Processes

Duties

Establish guidelines for students to enhance their performance and retention in their programs at the Electrical & Computer Engineering Department. Develop programs with acceptable outcome levels for student development.
Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.
Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.
Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.
Provide directional input on student services.

Required Competency

Decision Making

Duties

Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.
Be knowledgeable about student program details and the curriculum.
Communicate status and exception requests with students and faculty.
Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.
Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

Required Competency	Coordination - Operations
Duties	Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention. Update Undergraduate Bulletins, Curriculum Guides, COGs. Coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

Required Competency

Program Management

Duties

Coordinate and administer undergraduate students' professional and social activities for their retention and timely graduation.
Manage and monitor these activities and assess their impact on the student experience.
Provide student services including academic advising related activities as assigned.
Inform and advise students on program requirements and processes.
Identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.
Initiate creative programming to engage student participation.
Collect, research, and analyze information for processing, monitoring, or measuring data.
Develop internal processes and prioritizes workload.
Generate non-standard reports.
Function as a team member of the College of Engineering student service specialist team.
Conduct training for groups and individuals.

Required Competency

Client/Customer Service

Duties

Develop activities to encourage effective working relationships with and among students, parents, faculty and staff and other external entities such as industrial partners and the alumni.
Advise students on academic and administrative questions effectively.
Interact in person and respond to written inquiries via email and communicates with students regarding deadlines, status and other specific needs.
Understand the needs of students and recognize how decisions impact other program areas in the College and University.
Develop and maintain effective working relationships with students in order to initiate, facilitate and complete work in the Electrical & Computer Engineering Department.
Interpret policies and makes decisions within delegated authority when responding to requests and non-standard issues.
Recognize how individual decisions impact other program areas and their goals.
Employ de-escalation techniques and conflict management strategies when appropriate.
Understand the role of students, faculty, staff, donors, parents, and visitors in their unique environments.

Required Competency

Information/Records Administration

Duties

Develop and manage procedures for data collecting, organizing, filing, and reporting of all activities and responsibilities associated with the position.
Maintain records for current students while maintaining appropriate confidentiality.
Compiles statistics for Electrical & Computer Engineering Department records, surveys, annual reports and program reviews: enrollment, graduation and demographics.
Perform research, data collection, and analysis of information, and report writing.
Utilize, reconcile, and manipulate data from various internal and external software systems.
Apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

Position Information

Working Title	Student Services Specialist
Competency Level	Journey
Position Number	002238
Recruitment Range	41,000 - 48,823
FLSA	Non-Exempt
Appointment Type	Permanent - Full-time
FTE	40 hours/week, 12 months
If Time Limited, Appointment Length
Organizational Division	Electrical & Computer Engineering
Organizational Location	College of Engineering
Organizational Unit	Electrical & Computer Engineering

Posting Detail Information

Posting Number	SHRA3051
Open Date	10/30/2025
Close Date	11/30/2025
Special Instructions to Applicant	You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. Employee Benefits available to NC A & T permanent employees include the following and more: Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna - State Health Benefits of North Carolina NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans - 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link	https://jobs.ncat.edu/postings/38785