Electronic Security Systems Operator

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

System Administration & Technical Support

Serve as the primary operator and technical contact for video management systems (Milestone) and access control systems (Brivo)

Surveillance & Access Monitoring

Monitor live surveillance feeds and access control alerts to support real-time campus police operations

Investigative Support

Review and export security footage and access logs in support of investigations and public safety requests

Access Control Management

Maintain access control groups, badge permissions, and door schedules across campus buildings

System Maintenance & Vendor Coordination

Coordinate repairs, upgrades, and installations with vendors and internal IT/facilities teams

Documentation & Compliance

Maintain system documentation, access audit logs, and incident records for compliance and reporting

Emergency Response Support

Participate in emergency response and drills; provide real-time system support to command staff

Training & User Support

Conduct training for campus police or dispatch personnel on use of security systems

Vendor Liaison Responsibilities

Serve as a liaison with vendors (Milestone, Brivo) for escalated support, license renewals, or feature requests.

Required Qualifications

Associate's degree or higher in Criminal Justice, Security Management, Public Safety Technology, Information Technology or related field.

Equivalent experience may be considered in lieu of formal education

Experience with Milestone XProtect, Brivo, or similar security technology platforms
Understanding of physical security principles, electronic door hardware, credentialing, and IP-based surveillance systems

Familiarity with police dispatch, incident response, or public safety workflows

Strong organizational and documentation skills

Ability to work calmly under pressure in security-sensitive situations

High integrity and discretion with access to sensitive security data

Preferred Qualifications

Knowledge of building access policies, Clery Act compliance, or emergency response protocols.

Ability to interpret blueprints or campus layouts.

Experience in higher education or government/public safety environments.

Able to respond to after-hours emergencies and work on-site during major events.

Must have a valid driver's license to operate company vehicles.

Certifications (preferred but not required):

Milestone Certified Integration Technician (MCIT)

Brivo Certified Specialist:

ASIS Physical Security Professional (PSP)
FEMA/NIMS training (ICS 100/200)

Campus Presence

Maintains visible presence and provides support to the campus community.

Crisis Response

Responds quickly and calmly to calls for service.

Communication

Communicates clearly with peers, faculty, and students.

Incident Reporting

Documents incidents carefully and accurately.

Policy Enforcement

Upholds TSTC policies and promotes a sense of safety.

Strong Communication & Escalation Awareness

Strong communication skills-written and verbal-with knowledge of escalation protocols.

Cross-Functional Project Management

Proven project management experience across multiple departments.

Multitasking & Decision-Making

Can manage multiple tasks, prioritize well, and make sound decisions independently

This is an on-campus position that requires employees to be physically present at a campus location at least three days per week

This role may require occasional travel to different office locations and events

Physical Requirements

Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job-specific movements as needed.

This position is full time, requiring a standard 40-hour work week

This role is classified as salaried, exempt under the Fair Labor Standards Act (FLSA)

This position is not ORP eligible

Note: This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.