New

Inside Sales Coordinator

Trident Maritime Systems-Heavy Equipment Group
United States, Michigan, Iron Mountain
Oct 31, 2025
As an Inside Sales Coordinator, you will play a critical role in the Customer Service industry. Your primary responsibility is to support the sales team by coordinating sales-related activities, managing customer accounts, and processing sales orders. In this rewarding job, you will communicate with customers via phone or email, providing product information, and assisting with any concerns or issues that arise. The job requires exceptional organizational skills, as you will be responsible for maintaining accurate sales records and monitoring the status of orders. You will also work closely with other departments such as shipping and logistics to ensure that orders are processed smoothly and delivered on time. To succeed in this role, you will need excellent communication skills, attention to detail, and the ability to work under pressure. MAJOR DUTIES: Responding to customer inquiries and concerns via phone or email Providing product information and pricing to customers Collecting and processing customer orders Coordinating with other departments to ensure timely delivery of orders Following up with customers to ensure satisfaction with products and services Maintaining accurate and up-to-date customer records Collaborating with sales representatives to meet sales targets Generating sales leads and identifying opportunities for cross-selling or upselling Supporting the sales team in preparing quotes and proposals Participating in training and development to stay up-to-date on product knowledge and sales techniques EXPERIENCE PREFERRED/SPECIAL NOTES: Previous CRM (Customer Relationship Management) experience required; Salesforce CRM experience is strongly preferred Excellent verbal and written communication skills (both via phone and in-person) Proven experience with attention to detail and ability to work under pressure Exceptional organization skills