Protective Operations Manager

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Crisis24-PSG is seeking a skilled and detail-oriented Operations Manager to support and oversee day-to-day operations of multiple high performing executive protection, residential security and corporate security teams in a dynamic domestic environment. This role is ideal for a hands-on leader with experience in protective services, team coordination, and client-facing operations. As the operational lead, you will ensure the effective execution of protective services, team readiness, and client satisfaction.

Key responsibilities:

Team Leadership & Coordination

• Supervise and support a team of 10-15 Executive Protection Agents, ensuring daily operational efficiency and adherence to protocols.
• Act as the primary on-site contact for the client, maintaining professionalism and responsiveness.
• Assist in implementing operational policies and procedures to support team performance and service delivery.

Operational Support

• Manage scheduling, personnel assignments, and resource deployment to meet client needs.
• Monitor security systems across assigned properties, including surveillance, access control, and alarm systems.
• Ensure team compliance with licensing, regulatory, and internal standards.

Client & Stakeholder Engagement

• Build strong working relationships with client contacts, property management, and internal teams.
• Communicate clearly and consistently with staff and stakeholders to align security priorities.
• Collaborate with intelligence, investigations, and law enforcement partners to support threat mitigation efforts.

Incident Response & Risk Management

• Support incident response efforts, ensuring timely reporting and resolution.
• Identify and report suspicious activity, vulnerabilities, and potential threats.
• Provide operational input to enhance the client's security posture.

Qualifications & Experience

• Minimum 5 years of experience managing or coordinating protective operations or security teams.
• Proven ability to lead and support teams while maintaining high standards and accountability.
• Experience working directly with clients in a security or protective services environment.
• Familiarity with coordinating domestic /International Executive Protection support, as well as Residential and Commercial security operations.
• Valid California BSIS Guard Card, U.S. Passport, and Driver's License required.
• CPR certification, LEOSA permit, or CCW preferred.
• Prior experience in law enforcement, military, ERT, or executive protection is a plus.

Benefits

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Competitive 401(k) with employer match
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Opportunities for travel and special assignments

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.