New

Equipment Sales Associate

ISCO Industries, Inc.

United States, Kentucky, Louisville

Oct 31, 2025

Description

Key responsibilities include:

Primary support for inside sales / projects team and customer point of contact for execution on all key equipment projects as defined by the Equipment Directors

Utilizes the Rental Dashboard to follow up on New, Used and Rental quotes

Supports the sales team in equipment proposals for bid opportunities

Assist Rental Manager and Equipment Director with problem solving and mitigation as necessary, including communication with sales team and customer to facilitate desired outcome

Management and oversight of all rental credits submitted to the department. Review all credit requests and implement containment action and/or best practices as necessary to reduce similar credits in the future.

Key project logistics: primary point of contact for adding/ returning equipment, managing the tracking for all machines and accessories, tracking service intervals

Assist Rental Manager with on boarding, training and development of new Rental team members

Missing accessory management for key equipment projects: Actively engages customers with missing accessories, tracks and resolves in a timely manner. Coordinate all billing related to missing accessories.

Additional responsibilities include:

Communicate and collaborate with the yard (warehouses) and sales team to ensure best customer experience through a variety of actions including:

Using prior experience, extract information from sales team by asking thoughtful questions. Follow-up on incomplete or ambiguous information until order can be fully and accurately executed.

Handling abnormal requests accurately and effectively, answering any questions.

Proactively communicate best method to handle exceptions and deviations from the norm.

Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long term solutions.

Manage expectation between sales team and warehouses. Empathize with needs of sales team without overcommitting yards. Balance competing interests between multiple stakeholders.

Pro-actively meet with inside and outside sales team. Develop strategies to increase efficiency in order execution and clarify procedures as needed.

Coach less experienced team members on best system practices

Cross train in other rental positions to assist during absences

Minimum Qualifications for Consideration

Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field

Experience: A minimum of 2 years experience in the customer service environment and skilled at organization, communication and process management is preferred

Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Preferred Behaviors

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Preferred Motivations

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.