Digital Support Services Intern

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Digital Support Services Intern, you will be responsible for assisting with technical support requests, maintaining IT systems, and ensuring smooth day-to-day operations for end users. You will have exposure to a wide range of technologies, including hardware troubleshooting, software deployment, and enterprise IT tools. You will gain industry experience by working alongside seasoned IT professionals, participating in real-world projects, and contributing to impactful support initiatives.

WHAT YOU'LL BE DOING(% of Time)

Contribute to designated projects assigned by Digital Support leadership (25%)

Receive, analyze, and resolve support tickets for internal users using ServiceNow or other service channels (25%)

Collaborate with IT team members to diagnose and solve technical issues (15%)

Install and configure hardware and software for enterprise applications (15%)

Create documentation and Knowledge Base articles to guide users on support procedures and processes (10%)

Perform system audits and apply software updates as needed (10%)

DESIRED SKILLS AND EXPERIENCE

If this is in your wheelhouse you've got what it takes. Perhaps some of the following would be helpful too:

• To qualify for this internship opportunity, candidates should be currently pursuing a Bachelor's Degree in one of the following fields: Information Technology, Computer Science, Management Information Systems, Cybersecurity, Computer Engineering, Network Engineering, Software Engineering, or a related industry degree.
• 1+ years of experience with Windows operating systems
• 1+ years of experience with Excel and other MS Office applications
• 4+ years of general PC/Mac usage
• Customer Service Orientation: Friendly, patient, and professional demeanor when assisting users.
• Communication Skills: Ability to explain technical issues clearly to non-technical users.
• Team Collaboration: Effective teamwork with other IT staff and departments.
• Adaptability: Comfortable with fast-paced environments and frequent changes in technology.
• Troubleshooting and Problem Solving: Desire to learn how to diagnose and resolve hardware, software, and network issues for a global organization.
• Basic Knowledge of Operating Systems: Proficient in Windows, macOS, and/or Linux environments.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit , talk and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printer/scanner, etc. are frequently used.

TRAVEL

This position requires domestic travel up to 10% of the time.

WORK STATUS & LOCATION

This is a temporary, part-time, non-exempt internship position located on-site at our Plano, TX office. This position will initially begin at our McKinney, TX location.

RELOCATION

Relocation is not available for this position.

PAY

Up to $21.30 / hour.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine, opiates, and marijuana. Where applicable, drug testing for marijuana may be modified to conform with state and local laws.

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