New 
Student Services Analyst Sr (Advising Coord) 4 Positions
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Mesa | |
 Oct 31, 2025 | |
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Student Services Analyst Sr (Advising Coord) 4 Positions Job ID: 321897 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $60,136.00 - $78,176.50/annually, DOE Grade 116 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Under the direction of the Director, Academic Advising, the Advising Coordinator is responsible for planning and daily implementation of comprehensive specialized advising services by delivering high-quality support services to include educational/degree planning, course selection and registration, academic support, resource awareness, and retention and success strategies - all in an effort to increase retention, progression, completion, and time-to-degree completion of MCC students. In addition, supervise a team of professional academic advisors, while managing an assigned student caseload and providing advising, registration, and enrollment services. The position assists with the design and implementation of effective advising strategies, student engagement and communication plans, recruitment initiatives, New Student Orientation planning and implementation, and other identified strategies to increase MCC retention and graduation rates. The work is proactive and designed to assist the student to the completion of a credential or degree. The position requires a high degree of student and staff interaction, communication, organization, and attention to detail. This position will focus on working with students in a manner that leads to persistence, retention, completion, and transfer to four-year institutions or their career field. The coordinator will utilize a variety of technology solutions in addition to in-person and virtual interactions to connect with students. The ability to effectively lead, strategize, problem-solve, adapt, demonstrate innovation, and utilize and learn new technology is essential. Reporting to the Director, Academic Advising, the Advising Coordinator position coordinates advising case management services for specific Guided Pathway and Field of Interest (FOI) programs and supervises a team of professional academic advisors who delivers academic counseling regarding course selection, degree options, and other academic, transfer, career/workforce, and student development issues and strategies to improve academic performance. This is achieved in part by partnering with key staff and counterparts to deliver exceptional advising and learning support services to new and continuing students. This role shares some similar responsibilities with advisors as it manages a student caseload but is unique in that it also includes leadership responsibilities of to ensure the center is meeting deadlines, prepares reports on overall center activity, and steps in to assist with programming assigned to others when needed, while displaying strong business acumen and empathy for students. The coordinator position will also serve as a resource, connecting students to academic support, advising, career advising, financial aid, health & wellness services, and providing them with the information they need to be informed on the support services they can utilize. In conjunction with other campus partners, the coordinator facilitates degree completion, often through assisting students to remove barriers to finishing their degrees, and by assisting in the development of tailored pathways to graduation, when appropriate. The position also develops campaigns and strategies for stop-out students who are near graduation to develop completion plans. Additionally, the position will coordinate academic advising strategies during priority and peak registration periods to support retention, persistence, and completion, by identifying students who are not registered for classes in the following term. Additional Information COMPETENCIES/KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: * Student Development and Academic Advising theories, principles, policies, and best practices. * Educational services related to enrollment management, student retention and student success, including knowledge of case management approaches to advising and engaging students. * Knowledge of business and management principles involved in the presentation and delivery of academic programs, strategic planning, resource allocation, leadership techniques, recruitment methods, and coordination of people resources. * Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act, and other laws relative to higher education, specifically those within the portfolio. * Student learning strategies, learning outcomes and operational assessment processes and procedures. * Effective personnel supervision practices. * Principles of shared governance and a demonstrated willingness to listen for understanding and communicate with tact and sensitivity with diverse constituencies. * Student development programs and best practices for student services. * Commitment to the comprehensive mission and community college philosophy and organization. * Effective mechanisms for issue resolution and a commitment to active listening. * PeopleSoft and other job-related software systems. Relevant technology and student information systems and their uses to support student success through comprehensive academic advising. * Administrative and departmental policies, procedures, and practices. Skills in: * Strategic planning, research, formulating standard operating procedures, student support program development/management, learning outcome assessments, and data analysis related specifically to student access, intervention, and persistence that promote student success across the student life-cycle. * Demonstrating strong supervisory skills and project management. Seasoned exemplary leadership, organizational, problem-solving, communication, and critical-thinking skills. o Strong and operative leadership skills to effectively navigate and resolve complex, new, and/or stressful situations. o Self-directed, with the capacity to design own workflow. * Demonstrating exceptional interpersonal, communication, and active listening skills. * Demonstrating exceptional project management skills to include the ability to plan ahead, prioritize, organize and lead multiple, concurrent initiatives, and meet deadlines for successful projection completion. * Interpersonal, written, and group presentation skills. * Assisting students in developing effective short- and long-term problem-solving skills. * Coordinating programs, managing logistics, or supporting student engagement initiatives. * Conducting educational programs that address personal, academic, and professional success. * Demonstrating accurate analytical skills in interpreting quantitative and qualitative data to identify, collect, compile, and utilize relevant enrollment and student performance metrics, and present these data in written and verbal form. * Demonstrating strong written and verbal communication skills, as well as the ability to present views in a clear and compelling manner. * Interpersonal skills that would allow effective collaboration and communication with a wide variety of individuals, including administrators, faculty, staff, students, alumni, parents, and external constituents. * Demonstrating tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level institutional officials and the public. * Networking, negotiation, and communication abilities to foster meaningful connections. * Demonstrating proactive and solution-oriented, with the ability to work independently while collaborating effectively within a team. * Demonstrating strong analytical and problem-solving skills to assess program effectiveness and inform strategic decisions. * Multi-tasking work in a fast-paced constantly changing environment, and implement creative (outside of the box) enrollment and student success strategies. * Technology to support student tracking and success initiatives. * Navigating online student engagement platforms, student information systems, Google, Microsoft Access, Word, Excel, PowerPoint, Outlook, etc. Ability to: * Learn and maintain current knowledge of complex program requirements, policies, and procedures. * Work with students in 1:1 or group advising settings. * Interpret data and write/create reports; strong analytical skills including data gathering, analysis, assessment and evaluation, and evidence-based planning. * Interpret college policies and procedures; resolve issues, resulting in mutual respect and tolerance of varying points of view. * Provide effective leadership in management and planning. * Plan, organize and evaluate the work of others. * Train, evaluate and oversee the work of others and create a supportive environment for staff and students. * Analyze and interpret enrollment data and student performance metrics. * Think critically and proactively problem-solve. * Take initiative, understand, create, interpret, and apply policy and procedures established within the college and Division of Student Affairs. * Provide intentional and ethical coaching to students and direct reports. * Research, analyze, develop, and recommend appropriate processes and policies that conform with college policies and commonly accepted best practices. * Engage, develop, and maintain collaborative relationships with students, faculty, staff, administrators, and other diverse groups to ensure sustained collaboration and growth. * Interpret policies and apply knowledge of precedents to fit unique situations. * Consistently exercise discretion and sound ethical judgment, particularly when dealing with confidential matters. * Exercise sound independent judgment in complex, new, and/or stressful situations. * Demonstrate self-direction and motivation. * Manage operations and multiple tasks simultaneously in an extremely busy environment and fast-paced environment. * Manage multiple, concurrent projects, prioritize, adhere to and meet set deadlines. * Prepare and present reports effectively, both orally and in writing. * Work with staff from college-wide offices to plan and implement advising, retention, and student success programming and events. * Work as a team player in a highly complex educational organizational setting, appropriately exhibiting a positive attitude, a sense of humor, and the ability to tolerate and flourish in an environment characterized by multiple complex factors, competing priorities, ambiguous situations, and resource challenges. * Maintain and promote a positive attitude in a demanding work environment. Essential Functions Support community college progress to graduation by providing advising related to supplemental support, learning strategies, learning preferences, and administrative services to new and continuing students inclusive, but not limited to: 40% Leadership * Responsible for the management and support of day-to-day operations of assigned Academic Advising Center, in collaboration with the Director. Serve as the lead advising coordinator for specific FOI advising pathways. Serve as the primary liaison for proactive and relational advising and outreach initiatives in partnership with and support of institutional academic, student success, and advising staff. Coordinate and manage work activities of assigned FOI advising programs as directed and supervise a team of advising professionals. Manage the daily activities of the team and collaboratively set retention goals for the team on a regular basis. * Oversee the academic advising team, ensuring students receive personalized guidance for academic planning and career pathways. * Lead teams in the design and delivery of guiding MCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences. * Administrative support responsibilities will vary based on institutional and departmental needs but will include tasks such as scheduling, managing new initiatives, advisor assignment, assessment, office coordination, maintaining records, developing reports, budgeting, and project development for and in collaboration with the Director of Academic Advising. * Develop, direct, plan, organize, and implement long-range retention and student success strategies/programs that align with accreditation agencies, institutional policies, administrative regulations, and support research-based best practices for college-wide enrollment, retention and persistence efforts. * In collaboration with the Director and peers develop metrics, policies, and procedures and program health assessment for establishing and achieving objectives in retention, persistence, and student success. Develop and utilize a robust data strategy and other technological advances to create a model retention program for in-person and online students. * Manage/Co-manage student success initiatives focused on increased student retention to include: Coordinating and operating Student Success Coaching. Monitoring Progress Reports for development of retention initiatives. Serving as part of the Enrollment Management Committee. * Process and support team with registration tasks, including problem enrollments, drop/adds, and so forth. * Conduct a program health assessment and data analysis to identify institutional barriers to inform program improvement, with a related track record of leadership in areas impacting student achievement, persistence, completion, and career readiness. * Develop and coordinate proactive and intervention strategies that include faculty, advisors, and to ensure students remain on track to complete their education. * Collaborate with faculty to analyze, interpret, and implement processes as they relate to student engagement, retention, persistence, academic advising, and student success. * Demonstrate initiative working collaboratively and cooperatively with division and college-wide leadership to contribute to the development of student retention strategies and provide periodic analysis of impact. * Develop goals and objectives for areas of supervision and collaborate with the administration in the area of long-range planning and coordinate special projects involving enrollment management, student services and other initiatives partnering with internal and external stakeholders. * Problem-solve and potentially refine strategies, assistive technologies, and/or reasonable accommodations. * Supervise, hire, evaluate and train staff. Ensure appropriate professional development of employees within the department. * Manage, coach, train, and help develop a high-performing team and build unit capacity to ensure that staff and unit operations are optimally aligned with the needs of the service population. Ensure high levels of retention, achievement of goals and quality of results from all team members. * Incorporate technology into academic advising and other departmental processes. * Demonstrate self-awareness, self-control, motivation, empathy, social skills and group work skills. Trustworthy, understanding and helpful. Considerate. Works well on committees. * Act with integrity. Make the right decision even when that may not be the most popular decision. Poised. Coachable. Respects authority and the rights of others. Fair. * Identify/address problem areas before they escalate into crises. Solve problems courageously and creatively, plan effectively and carry out those plans. Improve individual and unit performance. * Manage ambiguity and promote a culture of academic integrity by developing programs and services that reflect MCC values and expectations with performance. Productive, demonstrating a strong work ethic and sense of ambition. Make good use of resources. Accountable. * Communicate effectively, share vision, focus on people, initiate positive change, value differences and foster collaboration. Inspire others to achieve college, unit, and individual success. Challenge processes and willing to break from the status quo to improve individual and unit performance. * Create a unit that thinks creatively and executes with precision and speed for the purpose of creating a climate of belonging and care for all students. * Engage in other duties as assigned by administration, supporting initiatives that advance the mission of the office and the division. * Contribute toward creating a positive and respectful workplace. * Ability to act in the absence of the Director, Academic Advising and assist with projects and program quality improvements. 30% Academic Advising * Provide in-person, phone, virtual, face-to-face, chat, and email academic planning and advising to current, returning, and 'Stop Out' students on degree programs, including course selection, academic planning, college adjustment, and referrals to college resources. * Manage a caseload of students and guide MCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences through ongoing assessment of individualized resources and access-based needs to support the achievement of the students' goals including, but not limited to, executing skill building, ensuring proper program placement, successful enrollment, course completion, retention, graduation, transfer and/or job placement, and triaging student crises. * Apply advanced student development and academic advising theories, knowledge, and experience to support community college students in identifying, defining, and obtaining educational goals. * Engage and build relationships with students through scheduled advising appointments, drop-in advising hours, email communications, workshops, and presentations to maximize their experience at MCC. * Empower students through holistic, high-touch, collaborative advising to achieve their own definition of academic and personal success. * Advise students on a wide range of course possibilities and ways to complete complicated degree requirements. * Educate students on the full range of academic and nonacademic opportunities, such as internships, undergraduate research, scholarships, and extracurricular activities. * Collaborate with students to identify barriers contributing to academic decline and/or disengagement, as well as personal strengths and community resources to overcome those obstacles. * Verify degree completion requirements. * Support students under Academic Review after their student status is no longer in "Good Standing." * Communicating regularly with students. Conduct timely outreach to at-risk students and help them create action plans for improvement. * Track and monitor student academic progress and maintain accurate student outreach records and other interactions utilizing technology and system. * Conduct assessments of students' needs to make referrals to supports and services. * Provide guidance to students in the development of academic plans, selection of courses to meet program, graduation, and transfer requirements and registration procedures by using knowledge of sound academic advising, curriculum/course requirements, and policies and procedures of the admissions/enrollment, business, financial aid, and veteran affairs offices. * Provide academic planning and advising guidance to current, returning, and prospective MCC students in-person, via phone, virtual face-to-face meeting, chat, and email. * Identify at-risk students and implement strategies that promote and support student success. o Provide coaching to students on academic and learning strategies. * Respond to the early alert flags for assigned students at risk and implement interventions to promote retention. * Embed learning opportunities into practices to develop student self-advocacy skills and foster autonomy. * Work collaboratively with unit colleagues to develop high-quality student resources (e.g., training, handbooks, workshops, presentations, forums). * Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments. * Demonstrate capacity, skill, and willingness to engage students and contribute to student success. * Implement and continually develop best practices. 15% Program and Event Coordination * Co-manage with the planning and execution of retention-related programs, workshops, and events. * Develop and facilitate presentations, workshops, and/or online supplemental resources to teach specific academic skill sets to the students who most need them (e.g., Strategic Study Skills, Time Management, Learning Strategy, Avoiding Procrastination). * In conjunction with administration, develop and coordinate workshops, panel discussions, (e.g., New Student Orientation, Major Declaration, Campus Days, Tutor Training, Academic Coaching, Faculty Orientation) and other sessions for students, faculty, and staff on a variety of topics including advising, transfer, etc. * Develop and implement communications and marketing strategy to advertise student retention and completion workshops/events by submitting marketing requests for flyers, website visibility, digital screen visibility etc. and communicating opportunities to students through college platforms. * Support the development of recruitment strategies and events for the college in collaboration with college leadership. * Review data and adjust details to increase program effectiveness and student outcomes. Collaborate with faculty and administrators in the development, evaluation, and revision of programs and practices. Partner with department chairs, directors, and deans to create strategic pathways for student retention. * Serve as an active member of CARE (Campus Assessment, Response, & Evaluation) Team. 10% Data, Reporting, and Compliance * Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies. * Maintain confidentiality and accuracy of student records, files, and correspondence as required by the Federal Educational Rights and Privacy Act (FERPA), accreditation agencies, organizational policies, and administrative regulations to ensure compliance. * Research, collect, and analyze data or information and prepare reports or responses to inquiries. * Support data collection efforts for evaluating program effectiveness and student outcomes. * Collect and organize data related to student retention, academic performance, and engagement. * Use access to sensitive and/or not yet public college-related information only in the performance of the responsibilities of the position and exercise care to prevent unnecessary disclosure to others. * Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress. * Monitor the compliance and reporting standards and remain abreast of district, state, and federal regulations. * Prepare accurate reports and documentation as required and requested. Track and monitor federal grants; prepare and monitor department budgets and other related items. * Ensure students equal access to MCC's curricular and co-curricular activities. Support students and counsel them to better understand their MCC experience. 5% Other * Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences. Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Desired Qualifications A Completed Master's degree in Higher Education, Student Affairs, Counseling, or related field from a regionally accredited institution B Minimum of 3 years of experience in academic advising, student support services, Case Management or related areas in higher education C Proven track record with at least four (4) years' experience implementing retention, persistence, and student success programs and procedures at an institution of higher education D Demonstrated use of and success using proactive and/or innovative student-centered advising strategies and approaches in implementing student-centered advising strategies that improved retention and persistence rates E Appreciative Advising certification and/or training F Familiarity with major-specific advising and graduation requirements G Experience in applying student development theories and conducting data analysis to inform and enhance student success initiatives, supported by quantitative or qualitative data.I H Experience with PeopleSoft, case management, and advising tools I Proficient in English and a second language. Bilingual (Spanish fluency). How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Apply on or before 11/16/2025 to be considered. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321897&PostingSeq=1 jeid-956aaf5fe288c048a7d266ce3d6ff000 | |