New 
Director, Customer Deal Program Management
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 31, 2025 | |
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OverviewMicrosoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.Microsoft Cloud Planning (MCP) is the central planning function within CSCP focused on forecasting, demand planning, and supply planning for all Microsoft Cloud services and associated hardware, directly impacting the success of Microsoft's cloud business. We are looking for a Director, Customer Deal Program Management to join the team.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Lead orchestration across Cloud planning for customer supportability scenarios in response to big / whale customer deals Represent Cloud planning team in cross-functional projects / processes with Finance, Sales, Engineering Group, etc. for quarterly / annual planning activities Establish processes with SLAs with partner teams on customer deal response, and build reporting / tracking mechanism for open and closed deals Post deal closure, build reporting across Cloud Supply Chain to track readiness for customers Partner with transformation & automation teams to build tools for end-to-end deal scenario planning capability | |