New 
Senior Product Manager - M365 FastTrack Digital Customer Experiences
 Microsoft | |
relocation assistance, remote work
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 United States, Washington, Redmond | |
 Oct 31, 2025 | |
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OverviewThe Microsoft 365 Growth + Experiences FastTrackteam is looking for a thoughtful, analytical, high energy Senior Product Manager to build the next generation of Microsoft365 Onboarding and Adoption Experiences. You will help transform existing deployment experiences into personalized, automated AI-powered onboarding services for all customers.AsaSeniorProduct Manager for this business, you willlead, innovate, partner with engineering teamsand drive development andexecutionforcustomer self-servicein-product experiences whileimprovingcustomer and partner satisfaction duringa customer's journey in the M365 cloud. This position is based at the Redmond campus with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesServe as an experience owner across our in-product experiences focusing on onboarding and adoption,providing strategic roadmap development andexecution. Create and foster relationships with stakeholders and executives to drive strategy, orchestration, and integration efforts across partner business and engineering teams.Maintain consistently high customer and partner satisfaction (NSAT/PSAT/CSAT).Manage customer and partner onboarding programs within expected timeframes and costs while continually driving increased effectiveness.UseCopilot, Agents,Azure Machine Learning and etc AI technologies to Build and Operationalize Predictive Models and Predictive Analytical Measurements to personalize digital customer experiences.Define and Maintain Measurement & KPIs across solutions and funnels to generate and prioritize data-driven roadmaps. | |