Front Office Manager

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, and guest-focused Front Office Manager to join its team of fun-spirited members. Must work evenings and weekends.

The 250+ room hotel, with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American restaurant concept, offering creatively crafted interpretations of food and beverage with a Minnesota twist. Other amenities include an indoor, heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center.

Why Renaissance Hotel?
At Renaissance Hotel, we believe in offering a unique and personalized experience for both our guests and our team members. As a Front Desk Manager, you can shape memorable guest experiences, drive the hotel's success, and grow within a renowned global brand. Join our team and become part of a world-class hospitality environment that values innovation, excellence, and teamwork.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package that includes EARLY PAY OR EARNED WAGE ACCESS to get paid before payday, medical, dental, and vision coverage, a pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, a matched 401K after one year, life insurance, critical illness or accident coverage, short- and long-term disability, paid time off, wellness programs, excellent hotel discounts, and much more.

The salary range is $55,000 to $60,000 per year based on experience.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy.
• Respond promptly and effectively to guest questions and requests.
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively.
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training.
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards.
• Ensure meticulous upkeep and maintenance of all guest services, equipment, and storage areas.

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Stand, walk, and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

• 5 years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Strong knowledge of front desk operations, including check-in/check-out procedures and guest services.
• Exceptional customer service and communication skills, with the ability to handle high-pressure situations.
• Ability to lead and motivate a team, focusing on guest satisfaction and brand compliance.
• Proficiency with hotel management software and reservation systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• A positive attitude and professional demeanor.
• Previous experience with hotel FSPMS systems is a plus. :

Education:

• Any combination of education and experience that provides the required knowledge, skills, and abilities.

Preferred Qualifications:

• Experience in a luxury or full-service hotel environment.
• Knowledge of Renaissance Hotel's brand standards and values.
• Bachelor's degree in Hospitality Management or a related field.

Spire Hospitality, LLC is an Equal Opportunity Employer, including individuals with disability and veterans.