Specialist II, Patient Programs

Due to growth, we are adding a Specialist II, Patient Programs to our team!

Under general direction of the Supervisor, Patient Programs, the person employed as a Specialist II, Patient Programs works with Specialty Pharmacy teams to coordinate, monitor, and audit manufacturer programs and patient management programs. This position aides in sustaining a culture focused on quality patient-centered care while ensuring optimal pharmacy operations. The Specialist II, Patient Programs is responsible for performing duties in accordance with manufacturer and patient program activities. This position will assist in ensuring compliance with the manufacturer contracts and the patient management program guidelines.

Is this you? Find out more below!

How do I make an impact on my team?

* Provide patient outreach via outbound phone calls to new and existing Specialty Pharmacy patients.
* Communicate with doctor's offices and clinics to provide and gather prescription information.
* Answer inbound calls from patients, prescribers, and other healthcare professionals as it relates to manufacturer programs, patient management programs, and other specialty pharmacy duties.
* Develop written patient/provider communication regarding program management (i.e., patient/ provider letters, or fax templates).
* Consistently adhere to established workflows for program management through internal reporting software (i.e., QlikView, 3D reporting).
* Assist in the obtaining and processing of third-party claim authorization.
* Participate in interdepartmental and intradepartmental meetings regarding manufacturer or patient programs or initiatives.
* Act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.
* Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
* Other duties as assigned

What our team expects from you?

High school diploma or GED required
• Certified CPhT or ExCPT required, or the ability to obtain within 6 months
• 2 years of pharmacy support, healthcare environment, or related experience required
• 1 year of experience and demonstration of proficiency in position at Lumicera or equivalent required
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

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