New

Customer Service Representative - Flexible Spending Accounts (Remote, WI Only)

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Wisconsin, Appleton
Nov 01, 2025
Flexible Spending Accounts (Remote, WI Only) Seasonal Opportunity \| Full-Time \| 8:30 AM - 5:00 PM CST Are you passionate about helping others and delivering exceptional service? Join our team as a Customer Service Representative specializing in Flexible Spending Accounts (FSA)! This is a remote, seasonal position ideal for someone with strong communication skills, attention to detail, and a desire to make a difference during our busiest time of year. What You'll Do: * Handle inbound calls and inquiries related to FSA accounts, including benefits card usage, claims, and balances. * Provide clear, empathetic, and accurate support to participants. * Perform data entry with precision while maintaining confidentiality. * Use tools like Outlook, Encore, and WEX to manage customer interactions. * Collaborate with a remote team to ensure consistent and high-quality service. * Adapt quickly to new systems and processes in a fast-paced environment. What You Bring: * 2+ years of customer service or call center experience. * Prior remote work experience. * Typing speed of 40+ WPM. * High school diploma or equivalent. * Strong computer skills and the ability to learn new software quickly. * Self-motivation and the ability to work independently. Why Join Us? * Fully remote role (must reside in Wisconsin). * Supportive and collaborative virtual team environment. * Opportunity to help people navigate their benefits during a critical time. Job Type & Location This is a Contract position based out of Appleton, WI. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.