New

Call Center Representative

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Salisbury
Nov 01, 2025
Job Description * The Background Screening Processor assesses data from various databases and information systems to fulfill requested information related to the applicant's background, financial information, possible criminal history, credit history, etc. Analyzes findings and prepares summary reports with appropriate documentation. * Taking inbound calls (round robin system), handle 10-15 calls/day * Answer incoming emails from clients * Running reports through emails for clients, and address any issues that come through * Also sit in pending que, that have criminal reports, credit, verifications, and varying criminal reports (state, nationwide, county, and federal) / biggest piece to get reports out to the client (do this all day) * Phones come around, but have verification calls that they can do throughout the day that come through pending que * Monitoring que, monitoring email, in additional to taking inbound calls when they come in * Tenant screening - landlords, relators, individual property owners, and they need to screen tenants (run reports on prospective tenants), and once the reports come in, go through the report to make sure there are no false positives on real people, do research and provide the best data back to the clients * Credit goes through automatically, they can assist client in reading the credit report through a scorecard version * All reports are stored under each customer's account Qualifications * Experience talking on the phone * Familiarity with Outlook, Teams, etc. * Someone who enjoys research - required to provide the best results to the client * Strong familiarity with computer applications and software systems * Analytical ability to develop reports and supporting documentation * Excellent verbal and written communication skills * Ability to read, analyze, and interpret common documents related to the position * Ability to respond effectively to the most sensitive inquiries or complaints * Ability to define problems, collect data, establish facts, and draw valid conclusions Job Type & Location This is a Contract to Hire position based out of Salisbury, MD. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.