Customer Care Representative

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Join Our Team as a Customer Care Representative at Epiroc!

The Customer Care Representative plays a key role in delivering an exceptional customer experience across Epiroc's Attachments Division in North and South America. As part of the Customer Solution Center (CSC), this role serves as the first point of contact for customers and distributors, providing responsive, knowledgeable, and professional service across all product lines.

This position will help shape the division's evolving customer experience model-one designed to create consistent, high-quality interactions that reflect care, efficiency, and a genuine focus on customer success. Representatives ensure each interaction supports our commitment to reliability, accuracy, and continuous improvement.

Work Type (Remote): This is a remote position open to candidates based in the United States, with a preference for those residing in the Eastern Time Zone. This job opening is not eligible for immigration/work visa sponsorship.This position may be performed remotely or in an office setting, depending on business needs and employee location. The Customer Care team supports customers throughout North and South America. Occasional travel may be required for training or team meetings.

Responsibilities:

Customer Support & Order Management

• Respond to customer inquiries via phone and email regarding pricing, availability, order status, and returns across multiple product lines.
• Enter, track, and update orders accurately within M3, ensuring compliance with internal procedures and established standards.
• Provide clear, timely information on product features, promotions, and warranty processes.
• Support initial technical questions and coordinate with Technical Service Representatives for resolution.
• Maintain order accuracy and attention to detail in support of CSC quality and customer satisfaction goals.

Team Collaboration & Continuous Improvement

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  • Collaborate with peers to balance workload and ensure consistent coverage for customer inquiries.
  • Participate in ongoing product, system, and customer experience training.
  • Identify opportunities to simplify processes and improve service delivery.
  • Support cross-functional initiatives that enhance communication, responsiveness, and customer satisfaction.
  
  
  
  

Salary Range: The salary for this position is between $50,000 and $60,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

Knowledge/Education:

• Associate degree or equivalent work experience (minimum 3 years in customer service, order management, or inside sales).
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Experience with ERP and CRM systems preferred (M3 and Salesforce).
• Detail-oriented, dependable, and customer-focused.

Skills and Abilities:

• Strong communication and organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a remote environment and collaborate across distributed teams.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join us, and be part of a diverse, innovative and highly collaborative team.An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter.Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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