New

Sr. Director, Technology Operations & Customer Care (Omaha, NE)

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Nov 06, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Senior Director, Operations and Customer Care is a strategic enterprise leader responsible for overseeing and modernizing operational and customer-facing functions across the bank. This role ensures scalable, resilient, and customer-centric delivery across Bank Branch Operations, Payment Operations, Item Processing, and Contact Center Technology. The leader drives modernization, operational excellence, and cross-functional alignment to support FNBO's long-term technology and service goals. About This Role: Primary Responsibilities Lead strategy and execution for Bank Branch Operations, Payment Operations, Item Processing, and Contact Center Technology. Oversee business-aligned technologies across Banking, Partner, and Corporate Platforms. Champion modernization initiatives and enterprise architecture alignment. Lead the development and execution of a 1-2-year enterprise application strategy for assigned function. Serve as the primary technology partner to cross functional technology and business leadership, translating business needs into scalable, secure, and compliant technology solutions. Oversee the application delivery for assigned function, ensuring performance, resiliency, and user-centric design. Define and implement functional standards and best practices. Drive the continuous improvement of skills required and competencies for the staff in assigned function. Align function strategy with enterprise architecture, security practices, and infrastructure to ensure integrated, scalable, and compliant technology solutions. Support platform rationalization and legacy system retirement to reduce complexity, technical debt, and cost over time. Manage technology investment planning and vendor relationships related to assigned function and software delivery tooling. Build and sustain a high-performing team that balances business acumen with technical depth. The Ideal Candidate for This Role: Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, or related field / experience. 7+ years of technology leadership experience. Proven track record of leading enterprise-scale functions and business-aligned technology strategies. Deep expertise in agile delivery, cross-functional collaboration, and vendor governance. Strong ability to communicate complex technology strategies in clear, business-relevant terms to executives and stakeholders. Key Competencies Strategic Technology Leadership: Aligns enterprise function strategies to long-term business goals. Operational Excellence and Risk Management: Ensures resilient, secure, and efficient technology performance across systems. Business Partnership and Influence: Collaborates effectively with leaders across both business and enterprise functions. Innovation and Platform Modernization: Identifies and integrates emerging technologies that drive scale and value. Talent Development: Builds and mentors high-performing teams; develops leadership successors. Vendor and Investment Governance: Oversees investment decisions and vendor partnerships that advance functional capabilities. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $172,871.00-$293,881.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20251550 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.