AR Collections Analyst

UDR, Inc. is now hiring an Accounts Receivable & Collections Analyst to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Responsible for the analysis of Company's delinquent Accounts Receivable (A/R), including Section 8 housing authority payments, and former resident unpaid balances. Position will require partnership with Business Managers and other Corporate Stakeholders to improve the effectiveness and efficiency of the Company's overall cash collections process, including verification of the accuracy and completeness of final account statements; former residents' security deposit refunds, in addition to addressing former resident billing questions, disputes and for the analysis of non-sufficient funds check recovery for current and former residents.

SUPERVISION RECEIVED: Reports directly to the Vice President - Corporate Counsel

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

1. Report changes in market and property-level A/R delinquencies and trends.

2. Monitor and report properties' compliance with Section 8 housing authority requirements, including inspections and timely remediation to ensure the collection of rent subsidies.

3. Partner with Business Managers to verify the accuracy and completeness of final account statements and security deposit refunds in accordance with applicable regulatory and local laws.

4. Assist with the collection of unpaid rents, utility payments, and fees to reduce bad debt write-offs.

5. Audit and update account information for former residents in property management program.

6. Forward delinquent accounts to third-party collection agencies.

7. Audit current and former resident non-sufficient funds check activity.

8. Address former resident billing questions and disputes. Escalate difficult disputes and account issues to the Senior Manager - Billing.

9. Provide superior customer service to internal and external customers.

10. Analyze former residents' unpaid balances and identify opportunities to improve efficiencies within the Billing Department.

11. Work with other corporate departments, including Internal Audit and Corporate Services on current and new assurance and value-add audits and initiatives.

12. Conduct all collection activity while complying with the Fair Debt Collection Practices Act and all other state and federal collection laws.

13. Maintain databases/systems by retrieving, entering, and updating data to ensure accuracy.

14. Use professional negotiation and persuasion skills to effectively resolve the outstanding accounts.

15. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:

• Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.
• Demonstrated time management and organizational skills. Attention to detail. Ability to establish priorities and coordinate work activities. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Proficient in basic mathematical skills such as addition, subtraction, multiplication, and division.
• Demonstrated knowledge of property management legal requirements. Must know and follow Fair Housing laws. Knowledge and understanding of the Fair Debt Collections Act and all other state and federal collection laws.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished negotiation and persuasion skills with the ability to listen while maintaining integrity and Company values. Ability to exercise initiative, problem-solving and decision-making skills.
• Intermediate Excel Skills. Basic experience with MS Office software applications required (e.g., Microsoft Office, Outlook, and Word). Must be skilled in drafting correspondence and creating and maintaining databases. Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.

TYPICAL PHYSICAL DEMANDS: Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Extensive data input and required ability to sit for long periods of time.

TYPICAL WORKING CONDITIONS: Normal office environment.

EDUCATION AND EXPERIENCE:

1. Bachelor's degree or equivalent experience preferred.

2. Minimum of two years of Accounts Receivable and/or Accounting experience.

3. Experience in leasing collections is a plus.

4. Experience in affordable housing is a plus.

5. Proficiency in Microsoft Excel and Word.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Critical Illness Plan
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range:
* $28.74/hr. - $31.93/hr., depends on experience

Bonus Potential:
* Eligible for 10% annual bonus potential, based on personal and company performance

Anticipated Close Date: December 2, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.