Customer Service Agent - HR & Payroll Support

22nd Century Technologies, Inc.
Pay Rate: $18-$20/hr. on w2
United States, Texas, Richardson
Nov 11, 2025
Job Title: Customer Service Agent - HR & Payroll Support Location with zip code: Richardson TX Remote Pay Rate: $18-$20/hr. on w2 Shift Timing (Day/ Evening/ Night: General Shift (8am-5pm) Shift Hours (8 Hours/ 10 Hours): 40hrs/week Duration: 3-6 months+ Job Summary: We are seeking a Customer Service Agent to support our Payroll Operations team during a period of reduced offshore capacity. This role will provide high-quality, timely assistance to employees, managers, and HR partners regarding HR and payroll-related inquiries. The ideal candidate will have strong customer service skills, familiarity with HR and payroll processes, and experience using ServiceNow, ADP EV5, Workday, or similar HR/payroll and case management systems. Job Responsibilities: Respond to employee inquiries related to payroll, timekeeping, tax, HR or benefits questions via phone, email, and case management systems. Research and resolve payroll discrepancies in partnership with Payroll Processors and Analysts. Escalate complex or sensitive issues to Tier 2 Payroll or HR Operations teams as appropriate. Document and track cases accurately within established service-level agreements (SLAs). Provide clear communication and guidance to employees regarding pay dates, deductions, and corrections. Collaborate with HR, Benefits, and Finance to ensure end-to-end issue resolution. Support peak payroll cycles by assisting with audit and data verification tasks as needed. Skills & Experience: Experience in a customer service, HR, benefits, or payroll support role. Working knowledge of case management or ticketing systems (ServiceNow, Salesforce, or similar). Familiarity with ADP EV5, Workday, or other enterprise payroll/HR systems. Experience supporting multi-state or union payroll environments. Strong written and verbal communication skills with a customer-first mindset. High attention to detail and ability to manage multiple inquiries simultaneously. Proven ability to handle sensitive and confidential information appropriately. Proficiency with Microsoft Office, especially Excel and Outlook. Experience working in a large corporate or shared services environment preferred. Associate or bachelor's degree in business, HR, or related field preferred.