Director, Product Management, Digital Shopping & OMS

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

We're hiring a senior product leader to own Petco's digital shopping and order management experience across web, mobile web, mobile app, and the order management and fulfillment systems that power BOPUS, Same-Day Delivery, shipping, and Repeat Delivery.

You'll also partner closely with our Services teams to integrate hospital, clinic, and grooming journeys, and with our Loyalty team to bring membership, rewards, and personalized benefits into the shopping experience.

This is a hands-on, high-impact role responsible for improving revenue, conversion, AOV, margin, fulfillment performance, and building a cohesive customer experience across retail, services, and loyalty.

• Lead and develop a team of Product Managers and Manager-level PMs.
• Own the long-term product vision and roadmap for Petco's digital shopping, post-purchase, OMS, and digital fulfillment experiences.
• Prioritize work that drives conversion, AOV, Repeat Delivery, and fulfillment reliability.
• Elevate the end-to-end shopping experience across discovery, search, PDPs, cart, checkout, and order tracking.
• Build a strong experimentation culture through A/B testing, funnel optimization, personalization, and recommendations.
• Establish a high bar for accountability, prioritization, and data-driven decision making.

• Partner with engineering to deliver scalable systems, strong architecture, and reliable execution.
• Work with UX/design to elevate usability on all surfaces, with a particular focus on mobile.
• Collaborate with store operations, supply chain, and fulfillment partners to improve OMS accuracy, routing, pickup/delivery flows, and post-purchase communication.
• Work with the Services organization to integrate booking, scheduling, and service-related journeys into the shopping experience.
• Partner with CRM, Loyalty, and Marketing to embed membership, rewards, and targeted offers into shopping and fulfillment flows.

• Improve speed, stability, accessibility, SEO, and overall digital experience quality.
• Strengthen digital merchandising, attach-rate strategies, and add-on recommendations to lift AOV.
• Reduce friction across BOPUS and Same-Day Delivery through clearer handoff, better store readiness, and improved communication.
• Own funnel performance across the entire shopping and fulfillment journey.

• Define metrics, instrumentation standards, experimentation practices, and reporting expectations for the portfolio.
• Partner with analytics to turn insights into prioritized, high-impact work across conversion, retention, fulfillment, and loyalty.
• Ensure every initiative has clear success criteria, measurable outcomes, and ongoing performance monitoring.

• Bachelor's degree or equivalent practical experience.
• 8+ years in digital product management, including 3+ years leading managers in a consumer-facing ecommerce or omnichannel environment.
• Strong business acumen and the ability to quantify impact, model tradeoffs, and prioritize work that grows revenue and margin.
• Demonstrated success delivering large-scale digital products and customer-facing experiences.
• Deep understanding of ecommerce fundamentals: navigation, search, PDPs, cart, checkout, payments, fulfillment, and post-purchase.
• Experience with omnichannel retail, particularly BOPUS and ship-from-store.
• Background in brick-and-mortar or hybrid digital/physical retail (strong plus).
• Solid technical fluency across APIs, web/mobile architecture, integrations, and platform performance.
• Ability to lead through ambiguity, build alignment across functions, and drive clear decisions.

• Higher conversion and AOV across digital channels.
• Increased Repeat Delivery enrollment and retention.
• Faster, more reliable BOPUS and Same-Day Delivery performance.
• Improved OMS accuracy and reduced customer issues.
• A high-performing product team with clear ownership and accountability.
• Predictable, data-driven roadmaps aligned tightly with engineering, Services, and the broader business.

• Occasional domestic or international travel may be required.

#LI-CS1

#CORP

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $194,600.00 - $291,900.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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