Supervisor, Retail Sales

Scope of Position

The Comprehensive Cancer Center Arthur G. James Hospital and Richard J. Solove Research Institute and Stefanie Spielman Comprehensive Breast Center are committed to providing high quality health services in detection, diagnosis, treatment and rehabilitation. With one location inside the Breast Center and another in the lobby of The James, Hopes Boutique serves countless cancer patients who can benefit from specialty garments (forms, mastectomy bras, lingerie and swimsuits, etc.), head coverings (wigs, hats, scarves), services (hair/wig styling, makeup artistry), or its wide variety of jewelry, lotions, books, and other retail products. Hopes Boutique and its specialized and talented staff comprise an integral part of the care team and the Breast Center/James Cancer Hospital offerings to its patients and families.

Position Summary

The Assistant Manager is responsible for directing the processes and making decisions to guide the operations of a specialized boutique. Specifically, the Assistant Manager will lead and closely oversee daily activities and operations, such as purchasing, inventory management, and personnel resourcing. Further, she/he will ensure consistent strength in customer service including leading and developing the Lead Fitter and several frontline staff. As Assistant Manager, they will also be responsible for partnering with Manager to determine strategies to drive topline revenue growth and enhance profitability of Hopes Boutique.

Minimum Qualifications

For Hire:

Bachelors degree in retail management, retail merchandising, business management or related field of study or equivalent experience required; considerable customer service, retail/marketing experience with four to seven years of retail operations, productivity management, decisions support, and data analysis experience required. Must have strong written and communication/presentation skills. Needs a solid knowledge of industry trends and innovative systems as well as POS experience.

Ongoing:

Meets mandatory education, in-service, and health surveillance requirements. Demonstrate competence in technical, interpersonal and cognitive skills required to meet essential job functions. Maintain a working knowledge of institutional and departmental policies and procedures.

Career Roadmap:

FUNCTION: Sales and Customer Service

SUB-FUNCTION: Retail

CAREER BAND: People Leader - Managerial

CAREER LEVEL: M1