Customer Service Representative I - Market A/B

Job Title: Customer Service Representative (Hybrid)
Location: Wayne Pennsylvania

Duration: 6 months; potential for extension

Pay Range: $23/hr. - $25/hr. annually.

Shift hours: 8:30 AM - 5:00 PM during initial training period

Hours may change to 9:30 AM - 6:00 PM or 10:00 AM - 6:30 PM after training

Job Description :

The Customer Service Representative I is the primary contact for our customers. They respond to a multitude of customer phone calls, emails, and chats in a contact center environment

Roles and Responsibilities

• Efficiently address customer and vendor needs through answering inbound customer calls, emails, and chats in a call center environment.
• Respond to customer request providing confirmation/information within the required timeframe.
• Request lease payoff quotes and provide conditional sales buyout quotes.
• Process payment requests and answer payment inquiries.
• Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
• Answer general inquiries regarding tax, insurance, end of lease etc.
• Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries etc.
• Update general customer account information. For example, billing address, contact information, payment information etc.
• Additional tasks as assigned by Team Lead

Measures

• Quality Assurance Reviews
• Call Center KPIS including but not limited to, average talk time, customer follow up time, call abandonment rate, average call queue time, call classification rate.
• Adherence to schedule
• Customer Thermometer Satisfaction Score Complete required company ELearners on time.

Essentials

• Bachelor's degree or equivalent work experience preferred; High School Diploma required.?
• Experience: Some customer service experience, preferably within a call center environment.
• Experience within the financial services industry is preferred. Technical/Functional skills and knowledge.?
• Basic PC skills and familiarity with MS Office/Teams.
• Excellent verbal and written communication skills.
• Ability to work independently & collaboratively in a fast-paced environment.
• Spanish language skills a plus

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.