Lead Analyst, Service Analytics

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As a Lead Analyst, Service Analytics, you will be responsible to support the Business Operations and Strategic Planning organization in measuring performance and driving optimization across Rivian Service. You will play a critical role in providing data, analysis, and insights that drive productivity and efficiency. You may support business partners across our end-to-end Service operations, ranging from Service Centers, mobile service, call centers, parts logistics, quality, and related programs. You'll work cross-functionally to build dashboards, analyze operational performance, and support strategic initiatives with accurate and actionable data insights.

• Design and build scalable, reliable, operational, and financial models, dashboards, and reports for cross-functional teams and executives
• Proven experience performing deep data investigation and analyze trends to answer business questions that lead to insights and actionable outcomes, including making recommendations to leadership on key strategic decisions
• Establish and cultivate strong working relationships with cross-functional teams to align on data requirements, project scope, deadlines, and the successful fulfillment of overall organizational needs
• Lead the development of operational metrics, KPIs, and Service scorecards to align with business objectives for performance measurement
• Translate complex business questions into data analysis, visualizations, and insights by leveraging advanced data visualization and modeling techniques (using tools such as Databricks, Hex, and Python notebooks)
• Lead cross functional teams and forums to launch new program initiatives, within Rivian's Service Operations, and estimate costs and/or benefits of multiple actions and/or solutions
• Collaborate with data analysts, engineers, and business stakeholders to standardize data pipelines, reporting and share best practices
• Liaison between cross-functional partners and field service teams to collect feedback and continuous improvement ideas
• Drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems, tools, and workflows
• May perform additional projects upon request

• Bachelor's degree in business, computer science, data science, industrial engineering, or related technical fields
• 6+ years of experience in structuring, analyzing, and visualizing large data sets while support Service Operations
• Experience in vehicle service or automotive operations preferred
• An ability to create dashboards and tell a story using data including visualization experience in Databricks / Hex Python Notebook
• Strong analytical and structured problem-solving capabilities, critical thinking, and problem-solving skills with a focus on root cause investigations using data and visualizations
• Proficient in SQL, Python, Hex, Databricks, Tableau, and Google Workspace (such as, Sheets, Slides, App Script, etc.)
• Experienced in data injection and integration from external sources (such as third party sFTP, Excel/Google Sheets, API, Data Lake)
• Strong project management, planning, and organization skills, including ability to manage multiple projects simultaneously in a fast-paced environment
• Progressive work experience showcasing your ability to communicate precisely and intelligently while working in ambiguity and building process from the ground up
• Ability to stand or sit for 8-10 hours per day
• Required to communicate using telephone and/or e-mail
• Ability to view, reach, and interpret documents
• Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations

Salary Range Irvine, CA Based Applicants: $137,800 - $172,200 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.