AI Business Development Intern

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

• AI Application Development: Build lightweight proof-of-concept apps tailored to insurance workflows (e.g., claims tracking, policy summarization, client service automation).
• Process Automation: Use orchestration platforms such as n8n and Azure Foundry to streamline repetitive tasks and enhance efficiency.
• Business Use-Case Development: Identify opportunities where tools like OpenAI and Claude can improve policy reviews, risk mitigation, claims, and client experience.
• Rapid Prototyping: Leverage Loveable, Visual Studio, and GitHub to quickly deliver and iterate on functional demos.
• Market Insights: Research AI adoption trends in insurance and propose scalable solutions for our business units.

• Applied AI/LLMs: OpenAI, Claude, prompt engineering, retrieval-augmented generation.
• Automation Platforms: n8n, Azure AI Foundry workflows.
• Full Stack & Collaboration Tools: Loveable, Visual Studio, GitHub.
• Industry Knowledge: Insurance operations, risk management, compliance considerations.
• Business Development: Presenting AI solutions to internal stakeholders and external partners.

• 2-3 AI app prototypes (claims, policy, or customer service focus).
• A playbook of AI business development opportunities for the insurance sector.

• Must be equivalent of Junior or Senior class level
• 3.0 overall GPA is preferred
• Coursework towards degree completion in Software Engineering, Computer Science, Data Analytics, Business Information Systems, or a related area of study is preferred.
• Ability to use menu driven software in addition to Word and Excel programs
• Ability to work independently
• Good organizational and research skills
• Ability to manage multiple tasks efficiently
• Strong communication skills
• Committed to providing excellent customer service
• Be resourceful in supporting projects and tasks as needed
• Ability to work effectively and efficiently with team members
• All applicants must be 18 years of age or older

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.