Global Technical Product Manager - AXELIOS Sequencing System

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Imagine shaping the future of precision medicine by ensuring the success of our newest, most advanced sequencing platform: the AXELIOS System.

Located in the Bay Area near our Development Team, you will be more than an engineer; you will be a strategic bridge between R&D Innovation and Global Customer Success.

You will influence the design of upcoming features, ensure technical readiness for global launches, and ensure our technology is robust, scalable, and user-centric from Day 1.

The Opportunity:

As a member of Global Customer Support, the GCS TPM supports on-market products, performs advanced second-level troubleshooting, and guides junior team members on troubleshooting techniques and second-level inquiries. Works consistently with cross-functional teams and participates in defining and implementing service requirements in development projects.

The GCS TPM defines the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on product(s) and works on complex projects requiring broad knowledge of products and systems.

RESPONSIBILITIES:

• Acts as the primary GCS technical lead for high-priority hardware/software development requests from the Development team, strategically managing the frequency and urgency of these incoming requests to allow the rest of the team to focus on daily support jobs.

• Provides expert-level HW/SW support during "rush hour" periods, including system support for regional and affiliate escalations.

• In the role of a GCS Project Leader (TPM): Leads the overall GCS project team to support new product development and updates, accountable to provide all GCS project deliverables on time, on quality, and within scope.

• Represents GCS in relevant project meetings with the Development team to ensure that service and support requirements are considered and implemented.

• Provides on-market support by addressing complex Level 2 case escalations independently with little or no direction.

• Creates / revises curriculum for training sessions and provides new approaches to improve the training process. Delivers training to support internal staff readiness for launch.

• Participates in and leads design review teams to provide service perspective, reviews and approves design change content, and creates the required deliverables.

• Creates and updates service manuals and all service documentation for new product launch and on-market support.

• Follows established Roche Quality System procedures in execution of work and identifies need for and creates new departmental procedures.

• Other duties as assigned by management.

Who you are:

Required Qualifications & Experience

• You are a problem solver who thrives at the intersection of hardware, software, and biology. You want a role where your technical feedback directly impacts how a product is built.

• Strategic Technologist: You hold a Bachelor's or Master's in Engineering with 5+ years of experience, preferably with complex electromechanical or sequencing devices.

• Product Leader: You can manage complex projects and influence cross-functional stakeholders without needing daily supervision.

• Technical Expert: You have a strong grasp of HW/SW interactions. Experience with Linux, CLI, and networking is a massive plus.

• Growth Mindset: You are ready to absorb the "Roche way" quickly and pivot between urgent launch tasks and long-term development strategy.

• Customer-Centric: You understand that great technology must be supportable and reliable for the end-user.

Preferred Qualifications:

• Experience with Sequencing (Seq) instruments and NGS technologies/workflow is highly appreciated.

• Demonstrated experience working closely with Development (Dev) teams.

• A plus: practical experience with Linux commands and the ability to navigate through the log files using CLI.

• Project management experience.

• Previous experience mentoring and/or training.

Travel Requirements/Location Requirements:

• Location: Santa Clara, CA

• Travel time: 25% both domestic and international, required.

• This position does not offer relocation.

The expected salary range for this position based on the primary location of California is $109,300 - $203,100.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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