Coordinator: Events and Member Services & Marketing

Flexible weekly scheduling, in-person only

HS diploma required

* Experience in event planning, coordination, or member services.
* Demonstrated experience managing multiple programs or initiatives.
* Experience with customer service, hospitality, or membership management is highly preferred.
* Strong interpersonal, organizational, and communication skills.
* Experience with social media management, content creation, and digital marketing strategies
preferred.
* Demonstrated ability to develop marketing campaigns that drive brand awareness and revenue
growth.
* Proficiency with design tools (Canva, Adobe Creative Suite) and social media platforms is highly
desirable.
* Ability to manage logistics, timelines, and vendor relationships effectively.
* A passion for supporting entrepreneurship, creativity, kindness, and community building.

Bachelor's degree preferred. Relevant fields include Business,
Communications, Hospitality, Event Management, Marketing, or related disciplines.

This role supports the advancement of entrepreneurship, creativity, and community engagement at CO- LAB. The coordinator will oversee aspects of membership services, including member recruitment, retention, and high-touch support. Additionally, this position is responsible for planning, coordinating, and executing events in the Grand Hall and other CO- LAB spaces, ranging from workshops and networking events to large-scale programs and community gatherings. A critical component of this role is developing and executing marketing and social media strategies that amplify CO-LAB's brand presence, drive event attendance, and generate membership revenue. The position also assists with logistics and vendor coordination, and ensures CO- LAB is a welcoming, innovative, and thriving community hub. Collaboration, engagement, marketing expertise, and a service mindset are vital to thrive in this position and build a culture of wellness and creativity.

* Build, cultivate, and manage CO- LAB memberships, including recruitment, onboarding, renewal,
and retention strategies.
* Plan, coordinate, and execute events in coordination with the CO- LAB team in the Grand Hall
and smaller CO- LAB spaces, including workshops, networking events, speaker series, community
programs, and entrepreneurial showcases.
* Manage event logistics from start to finish, including scheduling, vendor coordination, setup,
audio-visual needs, catering, and breakdown.
* Collaborate with CO- LAB staff, university partners, and external stakeholders to ensure seamless
event delivery and alignment with organizational goals.
* Develop and execute marketing and social media strategies to increase CO- LAB awareness,
strengthen branding, and drive membership growth and event attendance.

* Create compelling content for digital platforms (Instagram, LinkedIn, Facebook, website) to
showcase CO- LAB programs, member success stories, and entrepreneurial impact.
* Design and implement targeted marketing campaigns to promote events, memberships, and
programs with a focus on revenue generation and community engagement.
* Track and analyze marketing metrics (social media engagement, website traffic, conversion
rates) to measure ROI and inform strategic decisions to drive revenue growth.
* Monitor and track membership data, event attendance, and program outcomes for reporting
and continuous improvement.
* Promote a culture of kindness, resilience, collaboration, and wellness within CO- LAB and the
broader entrepreneurial community.
* Contribute to outreach and engagement initiatives that amplify the work of CO- LAB, UNC
Charlotte, and CEI within the Charlotte community.
* Serve as a role model for innovation, hospitality, and creative problem-solving, supporting
students, entrepreneurs, and community partners alike.
* Document activities, membership trends, and event feedback for program reporting and
strategic planning.

* Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.

However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.

*Special Notes Regarding Eligibility for the High Deductible Health Plan

https://hr.charlotte.edu/benefits/benefit-plans/health-insurance