Tool Service Team Leader

The Tool Service Team Lead drives operational excellence by managing a Tool Service Center team to deliver best-in-class repairs and customer experiences. This role focuses on building a culture of continuous improvement, ensuring adherence to repair standards, and optimizing inventory management. With responsibilities spanning team development, performance management, and lean process execution, the Team Lead plays a critical role in sustaining productivity and reinforcing Hilti's service differentiation.

• Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition to Hilti North America customers.
• Sustain technical competence while leading development of team repair expertise.
• Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards.
• Responsible for effective inventory management to defined regional process standards.
• Direct Tool Service Center maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner.
• Direct supervisory authority and responsibility for assigned team members within Tool Service Center; includes performing Performance Management Process, implementing development plans and recommends employment status changes.
• Lead by example and promote a cohesive team-oriented environment.
• Assist Tool Service Manager in maintaining rapport and communication through daily contact with Tool Service Center staff, customers, sales personnel, and company departments.
• Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, Tool on Demand support).
• Actively manage end-to-end processes and ensure the communication of Hilti North America tool service differentiation.
• Deliver sustainable productivity at defined end-to-end service levels.
• Execute sustainable processes and repair standards in the Tool Service Center.
• Be accountable for execution of defined lean initiatives to build lean culture and drive bottom-up continuous improvement mindset to achieve operational excellence in the team.
• Be accountable for people processes and competence development and diversity, equity and inclusion of their own team.
• Other duties as needed or assigned.

• High School Diploma or GED, required.
• Bachelor's Degree, preferred.
• Two to three (2-3) years of experience in technical shop/plant operations management, preferred.
• Direct supervision of technical staff, preferred.
• Experience using Windows applications, preferred.

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.