New

Data Operations Associate, Demand Response (Remote - USA)

Enel North America Inc.
$60,800.00 - $91,200.00 / yr
life insurance, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Andover
100 Brickstone Square (Show on map)
Nov 24, 2025
Description and Requirements Who We Are: Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions. As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada. For nearly 25 years, we've reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility-scale battery storage in Texas. We are a smart and passionate team working together to build the Enel North America that we want for the long-term - one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we'll get there together. The Opportunity: Enel X has a need for a Data Operations Associate to join our world-class Operations organization. The mission of the Data Operations team is to provide support and expertise to strategically improve Enel X's data health. The team is responsible for validating and monitoring customer's energy data for many of Enel X's product offerings and developing solutions to resolve the root causes of any data discrepancies or anomalies that are detected. Interval meter data is a critical input to most of our products including our Demand Response programs across North America. Our products are designed to help customers save on their utility bills and reduce their carbon footprint, transforming the way the world uses energy. The team is responsible for analyzing data both from our own hardware installed at facilities and with 3rd party data providers and utilities. Many of our tools are built and managed by our team in R, Python and Excel. As a Data Operations Associate, you will demonstrate curiosity, creativity, innovation, and initiative to help ensure Enel X has accurate data to onboard new customers, settle financial commitments, maintain data health, and provide insight for our customers. You will become proficient Enel X's core support and operational processes and will develop a deep understanding of the issues surrounding accurate metering solutions, our underlying data model, and the tools and systems that collect and process this information. Your core responsibilities will require you to find issues in these data and systems, escalate and mitigate them, and then work with the relevant teams to resolve the underlying problems. What You'll Do at Enel North America: Responsibilities, include, but not limited to: 1. Analyze and report business-critical data a. Identify and correct data quality issues within our Energy, Customer, and Financial platforms (Enel X application and CRM tools) with minimal oversight b. Initiate in-depth analysis of data quality issues and present trends independently to management 2. Apply problem solving skills to your findings a. Identify opportunities to mitigate risk and structurally address root causes of problems b. Triage and resolve complex data quality issues while escalating issues to other members of the team c. Collaborate with other teams to determine efficient business solutions 3. Apply technical skills to maintain and improve processes a. Leverage technical skills to develop UIs and web scrapers, as well as automate and scale internal processes where possible 4. Understand Enel X's data model a. Have a deep understanding of load meters, registrations, data streams, generators, and their typical performance profiles b. Understand how data is consumed by different teams at Enel X and collaborate with them to analyze the standards they must meet to ensure Enel X's data is fit for its commercial purposes c. Evaluate the data model for areas of risk and implement cross-team solutions 5. Achieve our internal operational commitments a. Maintain our internal service level agreements for validating new customer data, and monitoring and resolving customer data issues 6. Possess a technical understanding of team tools and platforms a. Develop tools and reports that enable scalable and repeatable delivery of your analyses 7. Develop additional skills to advanced core functions a. Design processes that are efficient and transferable to other team members b. Work with internal and external team members to execute and deliver on a project plan c. Communicate to internal and specifically external (non-expert) parties so that information is understood by all audiences d. Connect and communicate the financial impact of projects Who You Are: Demonstrated skills in statistics and data analysis, including a working knowledge of statistical tools (R, SQL, MATLAB, Python, etc.) Excellent computer skills, including proficiency in Microsoft Office Ability to identify pain points and self-starter to initiate project plan for improvement Interest and ability for self-guided learning Ability to introduce new concepts into an existing process Attention to detail and an inquisitive nature Excellent oral and written communications skills Excellent problem-solving and organizational skills Excellent time management skills and ability to balance conflicting priorities Ability to manage high stress situations calmly and effectively What You've Accomplished: Bachelor's degree in a quantitative/analytical field (Physics, Chemistry, Mathematics, Computer Science, Operations Research, Engineering, Statistics) or another field with demonstrated ability to work with and derive insights from large amounts of data Diversity, Equity & Inclusion: Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com. What Enel North America Offers You: The hiring range for this position is $60,800.00 - $91,200.00 per year. For remote positions, this is based on a national average base pay for this role. The actual range may vary based on the geographic location of the chosen candidate. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards. Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance. Benefits are effective as of day one! Some additional perks to working with Enel North America include: 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits. Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment. Paid leave programs The opportunity to grow and develop your career with the support and mentorship of senior leaders. The opportunity to work for one of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable. An employee's eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law. #LI-Remote