Collections Associate (30910)

ExamWorks is looking for a Collections Associate to join our team onsite!

The Collections Associate is responsible for business unit collections activity and ensuring timely receipt of payment. This position monitors aging accounts, sends out regular communication and works directly with our corporate clients, all in accordance with company policies and procedures and state and federal guidelines. Professionalism is a must and a need for urgency around collections. Knowledge of Collect-IT software is desirable but not necessary.

This position will work Monday to Friday, 8:30am-5:00pm. This is on onsite role, located at our Woodbury, NY location.

Competitive pay range of $24-$26 per hour, plus overtime opportunities, with competitive benefits (medical, vision, dental), paid time off, and 401k.

What do we do? ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

RESPONSIBILITIES

• Conduct systematic review of all aging accounts over 30 days and contacts clients regarding the collection of outstanding accounts.
• Print and mail current and/or past due invoices as needed.
• Contact clients to resolve any invoice problems or discrepancies and if necessary, make additional contact with clients for the collection of outstanding invoices.
• Research and respond to inquiries regarding payment issues and invoices.
• Maintain files on all billing and accounting information.
• Report any unresolved disputes with customers to management for resolution.
• Prepare and provide various information as requested for audits.
• Ensure the confidentiality and security of all financial files.
• Perform a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.
• Perform other duties as assigned.

Education and/or Experience

• High school diploma or equivalent required.
• A minimum of two years on the job experience in accounts receivable and/or collections preferred.

QUALIFICATIONS

• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.
• Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.

• Ability to follow instructions and respond to managements' directions accurately.
• Demonstrates a high level of accuracy in preparing and entering financial information. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or strict deadlines.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.