Medical Administrative Assistant II

The Campus Health Service's (CHS) Counseling & Psych Services (CAPS) Psychiatry Team Supervisor and/or Care Coordination Supervisor. This position will perform a variety of duties assisting the operation of the CHS Psychiatrists, Psychiatric Nurse Practitioners, and Psychiatry Residents as part of the larger CAPS department. It involves a combination of clerical duties, care coordination tasks, basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies, and other counseling and medical providers.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past twelve years. The CHS is committed to positioning itself as an exceptional student health center by fostering an environment that encourages, supports, and celebrates all of our employees and the community we serve. It is a sundry organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu.

Counseling & Psych Services (CAPS) is committed to supporting the mental health and wellbeing of all students by creating an environment of trust, respect, and openness. We are dedicated to honoring individual differences and experiences. We recognize that mental health is deeply impacted by experiences of marginalization and oppression and strive to work with our clients in a culturally informed and sensitive manner. At CAPS and CHS, we believe that cultural responsiveness requires continuous learning, both personally and as an organization, and we are committed to making CAPS a safe, affirming, and welcoming space for staff and for all University of Arizona students.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Maintain the
  CAPS psychiatry office operations by scheduling appointments (both by phone,
  electronically and in person), verifying eligibility and managing paper and
  electronic information concerning the patients.
• Work closely
  and cooperatively with members of the psychiatry staff, as well as the larger
  counseling clinic clerical and provider staff to ensure excellent service
  delivery.
• Accurately take
  and deliver phone and other messages to and from the psychiatry staff members.
• Enter and
  retrieve relevant patient information, utilizing the electronic health record;
  ensure accurate billing using a variety of accounts.
• Greet and
  prepare patients for psychiatry appointments by taking vital signs (blood
  pressure, body weight, pulse and/or temperature), measuring weight and height,
  and recording this information in the student's medical record.
• Distribute
  relevant screening instruments to the patient prior to their appointment;
  manage the paper screening instruments and scan information into the medical
  record.
• Work with the
  medical records office to obtain outside medical records prior to patient
  appointments, when indicated.
• Call in
  prescription refills authorized by the psychiatric providers to the appropriate
  pharmacy, when allowed by law.
• Obtain prior
  authorizations for medications when required.
• Provide
  administrative support for the CAPS ADHD Clinic and psychiatry team by managing
  prior authorizations for ADHD medications, ensuring timely approvals and smooth
  coordination of care.
• Maintain
  cross-training and close work interface with the main CAPS support staff and care
  coordination teams.
• Interface with
  CHS medical providers, laboratory, pharmacy, billing office, and other members
  of the larger team, as indicated.
• Manage and
  coordinate referrals for off-campus medical, mental health, and psychiatric
  care in collaboration with the CAPS Care Coordination team, ensuring seamless
  support for the psychiatry team and continuity of care for clients.
• Assist with
  coordinating the CAPS Psychiatry Resident Program as needed.
• Additional
  duties may be assigned.

Knowledge, Skills and Abilities:

• Excellent communication skills
  (verbal, written, and electronic).
• Ability to convey information clearly,
  calmly and patiently to patients, providers, and others.
• Ability to
  remain calm under pressure, exude a helpful demeanor; and display a
  professional customer service orientation.
• Comfort and
  familiarity with operating a Windows based computer and multi-line telephone
  system.
• Ability to utilize an electronic scheduling system.
• Ability to
  multi-task and manage information from multiple sources.
• Ongoing First
  Aid and CPR Certification will be required.
• Sensitivity and
  commitment to fulfilling the CAPS/Campus Health mission to serve all students
  of all backgrounds in a manner that is consistent with individual and group
  needs.
• Dedication to
  working within an interdisciplinary framework to serve individual and
  group-based needs.
• Knowledge and
  sensitivity to current and historical dynamics that serve as barriers to care
  for students.
• Demonstrated
  ability to work effectively with a wide-ranging population of clients
  presenting a broad range of clinical needs.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school
  diploma or high school diploma equivalency is required.
• Minimum of 3 years of relevant
  experience or equivalent combination of education and work experience.

• Certificate of completion of a Medical Administrative Assistant Program.
• Ambulatory health clinic experience, especially in a mental health clinic setting.
• Two years of medical office experience; especially with adolescent or young adult populations.
• Exceptional interpersonal and communication skills.
• Experience with electronic medical records.