Financial Aid Coordinator - Student Affairs (COM-T)

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Financial Aid Application Process, Compliance & Regulations:

• Assist students with the financial aid application process, including the completion of the Free Application for Federal Student Aid (FAFSA) and other required forms for Title IV, Title VII, and institutional aid.
• Verify and review submitted financial aid documents and resolve discrepancies by using Professional Judgment (PJ).
• Create financial aid award packages based on students' eligibility, ensuring that they understand the details and terms of their aid offers.
• Ensure the timely and accurate processing of financial aid awards.
• Manages daily and weekly counselor assignments to clear overawards, lifetime loan max reviews, verifications, prorations, disbursements holds and any others required.
• Stay up-to-date with federal, state, and institutional financial aid regulations and policies.
• Maintain compliance with relevant laws, such as the Higher Education Act, and ensure proper documentation and reporting.
• Assist the Director of Financial Aid with audits and reviews related to financial aid programs.

Customer Service & Financial Aid Counseling:

• Serve as the primary point of contact and provide excellent customer service to students and their families, addressing their inquiries and concerns in a timely and professional manner.
• Provide personalized debt management financial counseling to medical students, addressing questions related to loans, scholarships, grants, and other sources of financial aid.
• Assist students in creating budgets and financial plans to manage their educational expenses effectively and offer guidance on loan repayment options and financial literacy.
• Provide ongoing support throughout a student's academic journey by helping them navigate financial aid renewal and ensuring they remain in compliance with eligibility requirements.

Outreach and Financial Literacy:

• Oversee workshops and seminars to educate medical students on financial aid options and responsibilities.
• Collect data on the financial wellness needs and challenges of students and compile reports to evaluate program effectiveness.
• Collaborate with other campus departments, such as Student Affairs or ODEI, to provide comprehensive support and resources to students.
• Collaborate and/or refer students to external financial professionals when needed.

Scholarships:

• Manage all institutional and external scholarship opportunities, focusing on recruitment and specialty scholarship application cycles (i.e., Recruitment and Primary Care Physicians Scholarship).
• Manage the scholarship application process, including promotion, application collection, and review.
• Collaborate with scholarship committees, donors and Development Office to ensure a accurate and efficient scholarship award process.
• Maintain records of scholarship recipients, match donor funds to student interests, enter awards and track disbursement.
• Submit bi-annual fund transfers and monitor account balances to re-offer funds as needed throughout the award year.
• Send scholarship award letters and contact students regarding requested donor stewardship opportunities.
• Identify external scholarship opportunities and counsel students regarding the scholarship application process.
• Ensure the funding of HRSA programs along with other military Health Professions Programs through applicable invoicing and payment requests.

Special Projects:

• Develop project plans and timelines for specific Pathway & Dual-Degrees programs.
• Collaborate with the Director on strategic planning and policy development.
• Analyze student financial data to identify trends and areas for improvement in the financial aid process.
• Generate reports and analyze data to evaluate the effectiveness of financial aid programs.
• Schedules appointments for Director of Financial Aid to ensure their needs are met in a timely manner.
• Orders required office supplies, publications, and resources to ensure all financial aid materials are updated.

Knowledge, Skills & Abilities:

• Proficient in financial aid processing.
• Skilled in navigating National Student Loan Data System (NSLDS) and Financial Aid Administrators to Central Processing System (FAA Access to CPS) Online.
• Proficiency in Microsoft Excel, Word, Outlook, and various online tools.
• Knowledgeable in handling confidential and sensitive information.
• Committed to providing high-quality customer service to students with responsiveness.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required, and;
• 3 years of relevant work experience, or equivalent combination of education and work experience.