Order Fulfillment Specialist

What you will do:

As an Order Fulfillment Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

How you will do it

• Place customer orders with high attentionto detail.
• Maintain ship dates.
• Manage backorders.
• Monitor inventory levels.
• Manage order cancellations quickly.
• Answer calls
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com

What we look for:

• Required Problem solving
• Work in fast paced environment with quickly changing priorities
• Able to manage tasks effectively.
• Active Listening skills
• CRM experience with Salesforce.com,
• ERP: SAP
• Attention to Detail
• Microsoft Office Suite experience

• Bilingual a plus