Animal Care Supervisor - Alternative Placement

General Description
Performs supervisory work in the field of animal care and regulation and in the operation of kennel facilities.
Works under general supervision, independently developing work methods and sequences.

Special Certifications and Licenses
Must possess a valid Florida driver's license at time of appointment, and must obtain and maintain the authority to drive on County business.

Certification in Euthanasia and Chemical Capture (depending on area of assignment).

Certification as an Animal Control Officer (depending on area of assignment).

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

The key responsibilities of this position are to support the placement of shelter animals through alternatives to traditional adoption. This includes managing the Foster, Transfer/Rescue, and Community Cat programs. The role requires building and maintaining strong relationships with partners and the public, coordinating the movement of animals in and out of the shelter, and ensuring high standards of care. The position also involves co-supervising daily operations alongside the Intake Supervisor to ensure smooth collaboration between the Admissions, Kennel, and Medical teams. These concepts will include:

- Supervising the Alternative Placement team and collaborating with the Intake Supervisor on implementation of related protocols and processes
- Directly supervising all Administrative Coordinators (Alternative Placement) and indirectly overseeing all Customer Services Representatives (Intake) and assigned volunteers
- Overseeing the Broward Buddies, Community Cat, Foster, and Transfer Programs
- Building and maintaining positive relationships with transfer partners, foster parents, community cat advocates, and volunteers, while identifying new partnership opportunities
- Coordinating and facilitating the movement of pets in and out of the shelter, including transport using a county vehicle
- Managing staff time cards, time off requests, and shortages appropriately to guarantee adequate coverage of all assigned areas
- Reviewing staff work for procedural or administrative accuracy; preparing and delivering performance evaluations when needed
- Monitoring and responding to team communications; ensuring timely and appropriate responses to public inquiries
- Coaching and mentoring staff, leading team huddles, mitigating staff complaints/issues as they arise, and initiating disciplinary action as required
- Recommending and developing Standard Operating Procedures (SOP's) to improve internal processes and create efficiencies
- Planning, implementing, and evaluating programs and services; preparing reports and ensuring accurate entry of animal records in the shelter's software
- Communicating and interacting with other shelter sections and the public; explaining policies and procedures when needed
- Participating in 'Daily Population Rounds' to monitor the behavioral and medical health of all shelter pets
- Assisting with pathway planning for all animals
- Performing related work as assigned.

Applicants must be able to work during Emergency Declarations. Additionally, they must be Certified Euthanasia Technicians in the State of Florida or be able to obtain the certification within one year of employment.

Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.

Makes good and timely decisions that keep the organization moving forward. Ensures that people internalize policies and standards and accept full responsibility for their decisions. Confidently makes choices in the best interests of the organization, deals constructively with resistance.

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Consistently achieves results, even under tough circumstances. Emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Adapts approach and demeanor in real time to match the shifting demands of different situations. Swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.