Director, Learner Experience

DO Admin Operations

Full Time

86957BR

Job Summary

The Director, Learner Experience in the UCSF School of Nursing (SON) is responsible for managing the day-to-day operations of student services. Supervises a team of professional staff, including an Academic Achievement Counselor, Office of Clinical Placements Manager, Recruitment and Outreach Manager, and administrative personnel, to ensure effective and timely delivery of student services and ensure effective delivery of core functional areas including recruitment, admissions, student advising, academic progression, financial aid coordination, clinical placements, graduation processing, and records management.

The Director, Learner Experience works under the direction of the Associate Dean, Education Programs, and implementing systems, policies, and procedures established at the School or Office level.

The Director, Learner Experience focuses on operational management and continuous process improvement within assigned programs. Identifies issues and trends in student services and escalates complex or systemic matters to the Associate Dean, Education Programs for strategic action.

This position plays a pivotal role in implementing student-related policies and procedures and collaborates with other campus units such as the UCSF Graduate Division, Registrar's Office, and Financial Aid Office to ensure alignment and compliance with university, state, and federal regulations.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $87,900 - $187,700 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

A vital part of a world-renowned health sciences campus, the UCSF School of Nursing fosters excellence, opportunity, and innovation in everything it does. With more than 150 faculty members serving in advisory and leadership capacities in policy, health care delivery, and clinical and translational research, the school has remained a leader in the preparation of nurses and sociologist for careers in academics and research and a leader in research funding
awarded by the National Institutes of Health (NIH) to schools of nursing. The student body is enrolled in programs of study from the pre-licensure level through post-doctoral fellowships. The graduate specialties consistently rank among the best in US News & World Report assessments of professional graduate programs. The Dean's Office provides the essential operational structure and resources to support the school's academic, research and clinical efforts.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum 6 years of related experience
• Minimum 5 years' experience as lead/supervisor/manager
• Ability to develop original ideas to solve problems, persuade others, and lead.
• Ability in problem identification, reasoning.
• Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
• Skills in monitoring / assessing people, processes or services, to make improvements.

Preferred Qualifications

• Advanced knowledge of advising and counseling techniques.
• Knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

000322 STDT SVC MGR 1

Job Category

Education, Other Nursing

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F 8am to 5pm