Front Desk Coordinator

Position Overview:

As the Front Desk Coordinator at Caribou Coffee, you are responsible for creating a welcoming culture and working environment for employees and guests at the Support Center. You will maintain a professional work environment while executing general office tasks and a variety of administrative projects to ensure the company and employees have the resources needed to operate efficiently.

You have the unique opportunity to make an impact on the culture with your many employee touchpoints, focusing on enabling a culture of fun and sparking chain reactions of GOOD. You will be successful in this role if you have an exceptional ability to work independently to anticipate the needs of the support center teams. This requires proactive planning, problem-solving, attention to detail, and organization.

This role requires on-site presence Monday - Friday 8:00 am - 4:30 pm.

Core Responsibilities:

Front Desk & Administrative Support

• Manage the front desk, reception phone system and email, welcoming employees and guests, mail distribution, planning meetings, facility management, equipment, and office supplies efficiently.

• Serve as a professional representative to customers, business contacts and vendors, and other external contacts.

• Act as a welcoming and knowledgeable point of contact for Support Center employees, providing quality assistance and fostering a positive office culture.

• Provide cross-functional support to various departments throughout the organization, including occasional executive-level support.

• Aid in planning and coordination of company-wide meetings, celebrations, and office engagements.

• Work closely with all levels of the organization and use independent decision-making and judgment to resolve issues

• Take on various administrative tasks and responsibilities as needed to support and contribute to the overall success of the organization.

Office Management

• Maintain breakroom, food, office, and mailroom supplies, ensuring all are properly stocked to support daily operations.

• Create, edit, and deliver office communications in various forms (email, direct message, internal communications channel).

• Handle mail and shipping tasks including sorting, distributing, and preparing outgoing mail and packages.

• Manage catering orders for meetings and events.

• Manage and submit expenses.

Champion the Culture and Enhance Engagement

• Foster a culture that brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, ServewithLove.

• Demonstrate initiative, solve problems, maintain an approachable style, and offer ideas to support in-office connection to the company's purpose and values.

• Constructively address problems and issues as they arise to find acceptable and practical solutions based on knowledge of the company's policies and practices.

Skills and Requirements:

• Project a strong professional presence, exceptional communication skills, and proactive attitude

• Highly organized, attentive, has a sense of urgency, flexible and able to deal with frequent interruptions and changing priorities

• Passionate, results-oriented, team player

• Detail-oriented, self-starter

• Demonstrate sound judgment with the ability to prioritize and make decisions

• Comfortable interacting with high-level executives

• Resourceful, can-do attitude

• Thrive in a fast-paced environment

• Use discretion, maintain confidence, and protect operations by keeping information confidential

Qualifications:

Required:

• 3+ years' previous office experience

• Advanced skills in Microsoft Outlook, Teams, Word, Excel, and PowerPoint

• Software experience with Concur, Expensify, Workday

• Ability to effectively use technology

• Ability to work 100% in office, 5 days a week

Preferred:

• Bachelor's degree

Physical Requirements:
The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.