Field Application Engineer, Server Datacenter GPU - Dell

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

AMD's Partner Support Field Applications Engineering Organization is responsible for supporting our OEM and ODM partners as they define and develop new platforms based on AMD technology.

We are looking for our next team member to support our new product introduction & debug efforts with our global datacenter customers, focused on AMD Instinct GPU products.

THE PERSON:

Does this sound like you? We'd love to talk!

• Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems, involving multi-disciplined, multi-functional teams and many priorities at once
• A standout colleague with excellent collaborative skills, and ability to work independently or as part of a team
• Outstanding oral and written communication skills and demonstrated success in building strong technical relationships (internal: Sales, Marketing, Engineering and external: OEM)
• Attention to detail combined with outstanding planning and organizational skills

KEY RESPONSIBILITIES:

Main focus:

At scale GPU debug activity with customers is the primary focus for this role. The scope of the debug activity will span the entire hardware | software stack including Instinct GPU deployments at Data Centers.

Responsibilities will include:

• Reproducing complicated customer issues onsite at AMD.
• Working with internal engineering teams to debug & root cause issues.
• Developing, setting Up & analyzing experiments to collect data for guiding debug activities.
• Setting up complicated test harnesses in Software & Hardware to collect low level debug logs.
• Developing scaffolding software to assist in debug activities both Internally & Externally with customers.
• Package workloads & customer test cases for internal debug teams to reproduce issues.
• Drive internal debug activity by playing the role of issue coordinator when needed.
• Customer presentations, being the trusted advisors to AMD's key OEM partner.

PREFERRED EXPERIENCE:

Proven experience with Server and/or GPU architecture, either integrating, debugging, and/or validating various system components (HW, BIOS, OS, Drivers, etc.), developing and debugging low level server-based applications, or validating HW components - CPU, PCH, Boards, Storage, etc.

Additional Preferred Qualifications:

• Experience with large-scale rollouts of datacenter equipment.
• Networking knowledge -- TCP/IP, RDMA, RoCE, NICs, Switches, etc.
• Familiarity with AI Models and PCIe Architecture

Familiarity with low level x86 Assembly | ARM

Experience in communicating requests and capture information from customers validation, design, BIOS, Firmware, Chipset, processor, and third parties, as needed, to get to issue resolution.

ACADEMIC CREDENTIALS:

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a similar field with proven relevant industry professional experience

LOCATION:

Austin, TX

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.