NHSP Technician

Administrative Specialist (Newborn Hearing Screening Program) Location: Redlands, CA

The Administrative Specialist (Newborn Hearing Screening Program Tech) is a crucial team member, who provides extraordinary service to the families in the State of California ensuring each baby is connected to critical services in the community, while achieving goals and targets set forth by the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Notification of all Newborn Hearing stakeholders and providers;
* Notify and document non-English speaking families and assist them with language translation either verbally or in writing if necessary;
* Communicate questions in entering, transcribing, recording and maintaining information related to program and computer software systems;
* Provide training and education to providers, professional staff, and state users in the routine software processes and assist with resolving any program concerns;
* Collect and report any stakeholder concerns for possible process improvements;
* Complete data entry tasks including printing and mailing of notification letters to necessary providers and information packets to families as needed;
* Print and mail or fax notification letters to necessary providers;
* Be a point of contact for tracking software issues and troubleshooting issues with data transmittal and collection
* Follow-up directly with users and providers regarding questions and concerns

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED Required (Associate's or Bachelor's degree preferred)
1 year administrative office experience
Strong proficiency in Microsoft Office Programs (Word, Excel, Outlook, Teams, etc)
Proficient in use of office equipment to include; fax machines and scanners,

Bilingual, English and Spanish speaking preferred.

Type of Work: Hybrid (In office 2 days per week required) Pay: Hourly position (range is between $25/hr.--$28/hr. based on qualifications)

Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.