Client Experience Partner

WellSky is seeking an enthusiastic and detail-oriented Client Experience Partner to support WellSky's Client Experience Center (CEC) program in alignment with organizational strategies. This role is ideal for someone eager to build a career in client engagement, operations, or event management within a leading technology company. You will play a key role in ensuring every client visit runs smoothly, supports our brand story, and delivers a world-class experience from start to finish.

The ideal candidate will demonstrate exceptional organizational skills and meticulous attention to detail, paired with outstanding interpersonal, communication, and presentation abilities. This role requires confidence in engaging with clients and executives, as well as proficiency in Microsoft Office, Teams, and scheduling tools such as Salesforce and Outlook. Success in this position hinges on the ability to manage multiple priorities effectively within a fast-paced, dynamic environment

Key Responsibilities:

Program Management

• Support CEC program goals, including creating program summaries, timelines and resource proposals, and operational budget requirements.
• Prepare presentation materials, branded collateral, and digital content for client engagements.
• Liaise with internal teams (Sales, Marketing, Solutions, Facilities, IT) to ensure smooth coordination and flawless delivery.
• Create and maintain accurate documentation, reporting, and auditing to support consistent CEC program operations and outcomes.

Continuous Improvement

• Gather feedback from clients, teammates, and internal stakeholders to identify ways to enhance the experience.
• Contribute ideas to improve CEC operations, client engagement, and storytelling.
• Stay informed about company products, technologies, and key messages to represent the brand confidently.

Event and Visit Support

• Assist with the planning and execution of client visits, hands-on product demos, and small events, including scheduling, catering, room setup, and technology preparation.
• Coordinate and support daily activities within the CEC, ensuring readiness for tours, demos, and meetings.
• Greet and host clients upon arrival, ensuring a professional and welcoming environment.
• Maintain the cleanliness, organization, and functionality of all client-facing spaces.
• Manage and maintain CEC supplies and inventory, including promotional materials, gifts, and refreshments.

Required Qualifications:

• Bachelor's degree in Marketing, Sales, Business, or a related field (or equivalent experience).
• 1-2 years of professional experience, ideally in customer experience, marketing coordination, hospitality, or event support.
• Proficient in Microsoft Office, Teams, and scheduling tools (e.g., Salesforce, Outlook).

Preferred Qualifications:

• Experience in a technology or innovation-focused environment.
• Familiarity with audiovisual systems, interactive displays, or demo technology.
• Creative mindset and passion for storytelling or brand experience.

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year