Dynamics 365 and Power Platform Consultant

Job Summary:

To support our double-digit growth goals, BDO Digital seeks a Senior Consultant in the Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy, software selection and implementation, in addition to Business Transformation and Operational Excellence efforts. The individual in this role will support discovery, requirements gathering, process documentation, configuration, and implementation management of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), HCM (Human Capital Management), and other related business applications functioning as a key resource for our clients spanning finance, product distribution, manufacturing, job costing, field service, marketing, sales, service, and reporting.

Job Duties:

Strategy, Requirements & Selection:

• Participates in defining needs for existing and new EBA solutions
  
  
  
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Develops representations of recommended future state options for evaluation by clients
  • Develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads and Developers by providing functional clarifications and setting expectations with team and client
  
  

Solution Functional Design:

• Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and delivers strong business agility while meeting applicable requirements and constraints

Consulting:

• Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations

Program & Project Management:

• Supports management of business applications implementations
  
  
  
  • Documents and maintains project milestones, phases, elements, and budget
  • Supports monitoring of project progress by tracking risks, actions, issues, decisions, and other activities as directed
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users
  
  

Implementation and Support:

• Functional support of ERP solutions and related technologies
  
  
  
  • Documents, socializes, and triages issues, defects, and change requests
  • Performs systems configuration tasks (but not coding/development) as appropriate
  • Provides on-going support during project implementations and post-go-live support
  • Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors
  
  
• Travel, as needed
• Other duties, as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma or GED AND six (6) or more years of industry experience with Professional Services, ERP systems, Accounting systems, or Human Capital Management (HCM) systems, required; OR Bachelor's degree AND three (3) or more years of industry experience with Professional Services, ERP systems, Accounting systems or Human Capital Management (HCM) systems, required

Experience:

• Three (3) or more years of business process analysis or business application education or experience, required
• Three (3) or more years of experience or education with ERP, HCM or CRM Product, preferred
• Some client facing best practice consulting experience, preferred

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Experience with one or more ERP/CRM/HCM Solutions technology, required:
  
  
  
  • Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM, Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software
  
  
• Enterprise software strategy, selection, and implementation experience, preferred
• Smartsheet, preferred
• One or more current business applications technology certifications, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Strong analytical, problem solving, facilitation, documentation, and communication skills, required
• Business process analysis, design, and process flow skills, preferred
• Excels at operating in a fast-paced technical environment

Keywords:
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Dynamics F&SCM, Microsoft Finance and Supply Chain Management, Microsoft Dynamics 365, D365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite, OpenAir, Ceridian Dayforce, HCM, Human Capital Management

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.