Senior Sales Engineer - AI/ML Solutions

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role:

Wiley's AI Growth team is seeking a Senior Sales Engineer, AI/ML Solutions to accelerate the adoption of AI-powered research tools across corporate R&D departments. The AI Growth team is building next-generation AI solutions: including RAG-based research discovery, literature synthesis, and intelligent AI agents to transform how researchers discover, evaluate, and create scholarly content while driving sustainable AI revenue growth and establishing Wiley as a trusted AI partner in the research ecosystem.

The Sales Engineering function within the AI Growth team is critical to this customer facing effort by translating complex AI capabilities into tangible value for research stakeholders, architecting solutions that integrate seamlessly with existing corporate research workflows, and validating technical feasibility through hands-on proof-of-concepts. Sales Engineers serve as the technical bridge between Wiley's AI product capabilities and customer research needs, ensuring our solutions deliver measurable impact on research velocity, publication quality, and knowledge discovery. More specifically this person will own lifesciences POCs that measurably improve literature surveillance/systematic review, regulatory evidence packages, and competitive intelligence, integrating with common research stacks and aligning with regulatory expectations

Reporting to the Director of AI Product Management, this role will drive revenue growth and customer success by serving as the primary technical advisor to prospective customers throughout 12-18 month enterprise sales cycles. It will deliver compelling technical demonstrations of RAG systems, vector databases, LLM orchestration frameworks, and AI agent architectures tailored to corporate research workflows, including literature discovery, peer review optimization, and automated research assistance. The role will architect and execute proof-of-concepts that validate AI value propositions with corporate customers ranging from pharmaceutical companies, biotechnology firms, healthcare institutions, medical device manufacturers, and corporate R&D organizations. In addition, it will partner closely with Account Executives to develop technical proposals, respond to RFPs, and address security and compliance requirements specific to life sciences and healthcare environments, while serving as the voice of the customer to Product and Engineering teams to inform roadmap priorities.

Technical Demonstrations & Sales Enablement: Deliver compelling live demonstrations communicating the value of our AI data solution within RAG systems, vector databases, LLM orchestration frameworks, and AI agent architectures to prospective customers throughout the sales cycle; collaborate with Account Executives on deal strategy, technical discovery; qualify technical fit and budget authority; navigate complex stakeholder groups including IT, security, legal, and research leadership; and guide product marketing to create customized sales collateral and competitive positioning materials.

Proof-of-Concept Design & Execution: Architect and implement 3-6 month technical POCs that validate AI solution performance against customer success criteria, including agentic RAG workflows, multi-database orchestration, and integration with existing research infrastructure.

Technical Advisory & Solution Architecture: Serve as trusted technical advisor throughout 12-18 month sales cycles, architecting AI solutions that address complex research workflows for pharmaceutical, biotech, and healthcare customers while ensuring seamless integration with legacy systems and compliance with industry regulations.

Customer Intelligence & Product Feedback: Gather detailed customer insights, competitive intelligence, and feature requirements through prospect engagements; synthesize patterns and themes; advocate for customer needs with Product and Engineering teams to inform roadmap priorities.

AI Agent Solutions Design: Demonstrate and architect AI agent solutions that autonomously execute complex research tasks using multi-agent systems, agentic RAG patterns, tool-based actions, and conversational memory-including systematic literature reviews, competitive intelligence, regulatory analysis, and multi-step scientific inquiry workflows.

Thought Leadership & Content Creation: Develop whitepapers, reference architectures, case studies, and technical blog posts; deliver presentations at industry conferences, create demonstration videos and webinar content that establishes Wiley's technical authority in AI-powered research.

Education

Bachelor's degree in Computer Science, Bioinformatics, Engineering, or related technical field or equivalent experience

Prior Experience / Industry or Other

5-7 years in technical customer-facing roles (Sales Engineering, Solutions Architect, Product Management, Technical Account Manager) with enterprise customers; AI R&D

Required Skills, Knowledge and Characteristics

Python (read/modify); RAG architectures; Vector databases (Pinecone, Weaviate, Chroma); LLM orchestration (LangChain, LlamaIndex); AI agent frameworks; Cloud AI platforms (AWS/Azure/GCP)

Technical and Business Competencies

Technical demonstrations & POC execution; Solution architecture; Enterprise sales cycle management; Stakeholder navigation; Product sense, KPI tracking

Self-Management Competencies

Self-directed execution across 12-18 month sales cycles; Time management with multiple concurrent prospects; Problem-solving orientation; Adaptability to diverse customer needs

Management and Leadership Competencies

Cross-functional collaboration (Sales, Product, Engineering teams); Executive presence; Influence without authority; Customer advocacy

Language Requirements

English (fluent written and verbal)

Physical Requirements

Ability to travel 20-30% for customer meetings, on-site POCs, and industry conferences

Other Requirements / Competencies

Exceptional communication skills translating technical concepts to business stakeholders; Presentation skills to C-suite and technical committees; Professional demeanor with research organizations

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: