Customer-focused Product Owner/Analyst

Join Us in Shaping the Future of Research Intelligence!

Are you passionate about empowering academic institutions and driving customer success? As a Customer-focused Product Owner/Analyst in our Research Funding and Analytics team, you'll play a pivotal role in supporting hundreds of leading universities and research organizations to grow their research funding.

This is your opportunity to work at the intersection of customer engagement, product strategy, and data-driven insights, helping our flagship funding solution (Pivot-RP) thrive while contributing to the roadmap for our next-generation research intelligence platform. If you love collaborating, solving problems, and making an impact on a global scale, this role is for you!

About You - experience, education, skills, and accomplishments...

• Bachelor's degree or equivalent work experience
• 2+ year(s)' experience working in a research office, research development, customer success, customer training, software technical support, and/or similar industry experience

It would be great if you also had...

• Familiarity with the Pivot-RP funding solution or competing funding discovery databases
• Knowledge of the research landscape, grant funding or proposal development
• Product Management experience
• Interest or experience with AI or willingness to learn
• Proficiency demonstrating through online meeting platforms

What will you be doing in this role?...

• Support product discovery efforts by engaging with customers to understand pain points and help inform decision-making.
• Analyze quantitative and qualitative data to identify customer issues and work with product management and sales to inform and support renewals
• Stay updated on product knowledge by researching users, customers, the marketplace, and competitors to enhance product strategy.Document user feedback and competitive intelligence.
• Work on internal projects requiring data gathering and analysis, functionality testing, AI experimentation, and feature requirements planning to support product managers and engineering in realizing the development roadmap of new product features and capabilities
• Provide training and onboarding sessions for new or existing Pivot-RP Customers; answer FAQs, point users to online help tools, deliver online training as needed for product admins
• As a product expert, act as an escalation point to resolve or route customer issues not resolved by Tier 1 support; Answer product functionality questions for customers and internal stakeholders (sales, renewals)
• Help maintain the online help center, ensuring information is up to date
• Develop customer facing support materials, FAQs, and how-to-guides to help customers increase usage, promote the service and plan training

About the Team

Work with an experienced and diverse team that's dedicated to delivering market leading funding and analytics solutions that help research enterprises thrive. We have fun, work hard, care for each other and believe passionately that helping our customers succeed helps positively change the world.

Hours of Work

• Full-time permanentposition primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed
• Hybrid role based out of one of our EST or CST office locations

#LI-hybrid

#CB

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.