Process Improvement Consultant

This is a hybrid role in Raleigh, NC with the expectation that work time will take place inside and outside of a company office.

The Process Improvement Consultant position provides personal leadership and consultation towards process improvement efforts across the Bank. Drives cost reduction, cycle time reduction, improved client experience, and other process quality improvements. Leverages Lean Six Sigma methodologies to evaluate operational processes and data in collaboration with business teams. Develops strategies that drive continuous improvement based on the results of process analysis. Supports cross-functional project goals by applying value stream mapping, root cause analysis, and lean methodologies to business needs.

• Process Improvement - Partners with executive leadership to identify and select Lean Six Sigma projects that reduce cost and improve client satisfaction. Determines areas of improvement within business processes and operational data through analysis. Participates in department strategic planning and creates business cases to illustrate the scope of planned process improvements.
• Project Management - Leads consultative projects with major impact across the enterprise. Drives all aspects of project life cycles and may manage a project associate team. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.
• Collaboration - Works closely with project teams on process improvement planning, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.
• Business Expertise - Develops a strong understanding of processes in assigned business area in order to provide relevant, accurate guidance to leadership and project teams. Reviews documentation such as audit reports, performance metrics, and other indicators to build a thorough understanding. Maintains a strong knowledge of Lean Six Sigma or other process improvement methodologies, as well as change management practices that ensure the successful adoption of improvement recommendations.

Bachelor's Degree and 6 years of experience in Process improvement, consulting or product development OR High School Diploma or GED and 10 years of experience in Process improvement, consulting or product development

Preferred Skills:

• Current contractor/contingent worker for First Citizens Bank
• Building process flow maps using Microsoft Visio
• Experience with ServiceNow process mining tool
• Leveraging the ServiceNow ITSM platform

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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