SYSTEM ADMINISTRATOR

Infrastructure Services

System Administrator
(Specialist or Expert Level Hire)

TritonCard Application System Administrator

This is a professional Information Technologies position responsible for providing senior level support to all TritonCard operations including application administration, door access, and card production. Collaborate on dining POS. Technical support to internal and/or external constituents. Assist in planning and implementation of new services, including system upgrades. Stay current with emerging trends.

• Monitor the performance of the applications supported and ensure all services are performing properly. Troubleshoot issues with hardware or the applications as they occur. Determine and initiate appropriate and immediate actions needed to restore normal services with minimal down time. Document occurrence and actions taken.
• Assign door access permissions as requested by departments. Automate this process when appropriate.
• Generate reports to ensure proper functioning of the databases, to ensure data feeds between data sources and applications are working as expected. Work with IT system administrators, or vendor support personnel to address issues that arise.
• Assist in the coordination and installation of new door access, POS, and card production hardware. Train staff on its use. Replace defective hardware when necessary.
• Setup AccessIT User accounts and train for specific building designee use.
• Write SQL queries to automate functions within the AccessIT system.

ITSM Team Dynamix (ITS Incident Tracking System)

• Provide basic administrative functions.
• Develop and update specific forms, widgets, and dashboards.
• Act as liaison with Columbia developers as it relates to UMSL project requests.
• Team member of the TDX team of 3 and making team decisions.
• Meet the needs for ITS and their needs for TDX.
• Understanding inventory and assets is vital.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

7:30am-4:00pm Monday thru Friday. Evening, weekend and call-in work may be required to meet deadlines and correct system failures.

A Bachelor's degree or an equivalent combination of education and experience and 2+ years work experience from which comparable knowledge and skills can be acquired is necessary.

• Working knowledge of or proven capability to quickly learn programming language(s), operating systems, direct access techniques, remote processing and virtual systems to be utilized/supported within the hiring operating unit.
• Knowledge of the theory, principles and practices of Operating systems, networking and applications and their interoperability and the supporting infrastructure.
• Knowledge of computer security procedures.
• Demonstrated ability to research, quickly identify and correct problems (debug) using system utilities / diagnostics.
• Familiarity with systems analysis procedures and techniques.
• Evening, weekend and call-in work may be required to meet deadlines and correct system failures.
• Certification of skills required for all System Administrator titles.
• Ability to work under pressure; meet inflexible deadlines; deal with difficult individuals while maintaining composure.
• Prior experience contracting and managing outside vendors
• Previous administrator level experience analyzing, documenting, installing, and maintaining operating systems and servers
• Experience in physical access control system administration
• Established history of designing and leading group and individual training
• History of excellent customer service skills

This position will be hired at one of the following levels based on experience: Specialist or Expert.

Salary Range: $52,915.20 - $84,968.00 annually based on candidate's qualifications.
Grade: GGS- 10/11 based on level of experience.
University Title: SYSTEM ADMINISTRATOR - SPECIALIST/EXPERT
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.