Customer Service Representative II, General Surgery Services

ChristianaCare General Surgery Services is seeking a Customer Service Specialist in Wilmington, DE.

ChristianaCare's experienced surgeons and care teams provide patients with confidence to undergo surgery and return to their lives quickly. ChristianaCare General Surgery Services at Wilmington is made up a group of extremely talented, dedicated, and kindhearted surgeons in a wide range of specialties. This practice specializes in treating patients in general surgery, bariatrics, orthopedics, sports medicine, and podiatry.

General Surgery Services | ChristianaCare

Work Schedule:

• Monday through Friday from 8am to 430pm, must be flexible.

• On-site at Avenue North

Duties / Responsibilities:

As a customer service specialist, you will demonstrate exceptional customer service skills by accurately responding to high volume calls, scheduling appointments, and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise. You will be interacting with patients, physicians, and staff, providing accurate communication. You will perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 weeks paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education Requirements:

• High School Graduate or GED required.

• Prior call center, customer service and medical office related experience preferred.

• Computer and key boarding skill required

• An equivalent combination of education and experience may be substituted

Strengths / Qualities:
You must possess strong attention to detail, adaptability, excellent communication skills, excellent organizational skills, and excellent problem-solving abilities.

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/